7K Casino BR - El depósito del jugador no ha sido procesado.

4 days ago I wanted to make a deposit of 600 Mexican pesos via spei but I had generated one of 500, when depositing the 600 I returned to the page only to see how the web recharged and the deposit request disappeared, it remained as pending until it expired and my money was never reflected, until today I continue contacting support but they only give me the runaround and tell me to wait 24 hours, so what's wrong with them? They've been telling me the same thing for 4 fucking days and today they told me that supposedly there was no deposit of those that day, which is a lie because I have the deposit capture approved by my bank.

Hace 4 dias quise hacer un deposito de 600 pesos mexicanos via spei pero habia generado uno de 500, al depositar los 600 regrese a la pagina solo para ver como recargaba la web y desaparecia la solicitud de deposito que se quedo como pendiente hasta que vencio y mi dinero nunca se vio reflejado, hasta hoy sigo contactándome a soporte pero unicamente me dan largas y me dicen que espere 24hrs osea que les pasa llevan 4 putos dias diciendome lo mismo y hoy me dijeron que supuestamente no habia ningun deposito de esos en ese dia cosa que es mentira porque yo tengo la captura de deposito aprobada por mi banco.

Dear gdskully,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear gdskully,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.