888 Casino IT - El depósito del jugador no ha sido acreditado.

Hello, I made a deposit at 888italia casino on September 1, 2025. The payment appears to have been properly authorized and posted to PayPal, but the service has not been provided on the seller's website, 888casino.it. In fact, in my gaming account history, the deposit appears as "not debited," even though the amount was still debited by the payment network. I would like to receive a refund of the payment immediately. I am attaching the PayPal payment confirmation receipt (payment made with the Hype card registered to my account) and my gaming history, showing the failed transaction.

Salve, ho effettuato un deposito sul casino 888italia il giorno 01/09/2025 Il pagamento risulta correttamente autorizzato e contabilizzato su PayPal, ma sul sito del venditore 888casino.it il servizio non è stato erogato. Nella cronologia del conto gioco, infatti, la ricarica risulta come "non addebitata", mentre la somma è stata comunque addebitata dal circuito di pagamento. Vorrei ricevere immediatamente lo storno del pagamento, allego la ricevuta di conferma pagamento paypal ( pagamento effettuato con la carta hype registrata al conto) e la cronologia di gioco con la transazione non eseguita. 

Dear eliapalladino,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Dear eliapalladino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.