888 Casino IT - El retiro del jugador se retrasa debido al rechazo del documento.

I created the game account, made a deposit and won first 200 then 178 I withdrew them and they asked me for documents for verification, I ran around left and right to get all the necessary paperwork (even spending money)

(16 euros for residence certificate)

(5 euro bank statement)

I've sent everything multiple times and they keep telling me they're checking and will let me know.

now nobody told me anything

I contacted support and they told me that they rejected the application.

Ho creato il conto gioco ho fatto un versamento ed ho vinto prima 200 poi 178 li ho prelevati e mi anno chiesto i documenti per la verifica, mi sono sbattuto a destra e sinistra per fare tutte le carte necessarie (spendendo pure soldi)

(16euro certificato residenza)

(5euro estratto conto)

ho mandato tutto quanto più volte e continuano a dirmi che stanno verificando e mi faranno sapere.

ora a me nessuno a detto nulla

ho contattato l’assistenza e mi ha risposto che anno rifiutato la pratica

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino IT.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand that your entire verification process was concluded as unsuccessful?
• Were any particular documents not approved?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the conclusions of the verification? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

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Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

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Stay safe.

Then I played midas2 (slot)

and I played roulette (live casino)

I don't remember which one exactly.

The documents were not able to tell me which ones were not accepted.

I sent

bank account front and back

identity card front and back

bank statement (paid 5 euros at the post office counter)

proof of residence (paid 16 euros at the registry office)

I don't understand what's wrong.

I have not used any bonuses.

Allora ho giocato a midas2 (slot)

ed ho giocato alla roulette (casinò live)

non ricordo quale con esattezza.

I documenti non mi anno saputo dire quali non sono stati accettati

ho inviato

conto bancario fronte,retro

carta di identità fronte,retro

estratto conto (pagato 5 euro allo sportello delle poste)

prova di residenza (pagato 16 euro all anagrafe )

non capisco cosa ci sia che non vada.

non ho utilizzato alcun bonus.

Thanks for the detailed explanation and information provided.

If the issue persists, please send me the documents you provided to the casino during verification for review.

Send this information to tomas@casino.guru

I apologize for the inconvenience.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fabiofalkera,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas