888Starz Casino - El jugador se enfrenta a un retiro retrasado.

On December 19, 2025, my withdrawal request with ID: 4289621245 was marked as "Confirmed by operator". However, as of today, December 22, the funds have not reached my account.

​I have contacted their support and the processing department multiple times, providing all the requested screenshots and proof that no funds were received. Despite this, I am only receiving template responses and stalling tactics. The operator claims the transaction is successful, yet they refuse to provide a Transaction Receipt or an RRN/ARN (Retrieval Reference Number) so I can track the funds with my bank.

​I have fulfilled all KYC requirements and have followed all protocols. I am requesting the mediator's assistance to urge 888Starz to provide proof of payment or return the funds to my gaming balance immediately.

​Account Details:

​Transaction ID: 4289621245

​Date of Request: 19/12/2025

​Status: Confirmed by operator (but not received)

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The order has been confirmed and approved by the website, but the funds have not arrived.

Hello Mahmoud,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your patience while I was out of the office.

As it has now been more than two weeks since you requested the withdrawal of your winnings, could you please let me know if there have been any updates regarding the payment? Have you received your winnings in the meantime?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mahmoud,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika