Afun Casino - El jugador no puede acceder a su cuenta.

The message "account does not exist" appears to me.

Me aparece (cuenta no existe)

Dear regajavier02,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when was the last time you were able to log into your account?

Have you checked if you used the correct credentials (email or phone number) to access your account?

Have you contacted customer support to inquire about your problem?

Could you kindly confirm if you passed the full KYC verification in this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The last time it let me in was December 1, 2024 at 7 PM but when I tried to MAKE a withdrawal it left the account and it no longer let me in and it said error account does not exist and my account did pass the verification

La última vez que me dejó entrar fue 1 de diciembre de 2024 a las 7 PM pero cuando intenté ASER un retiro se salió de la cuenta y ya no me dejó entrar y decía error cuenta no existe y mi cuenta si paso la verificación

Have you tried contacting the casino customer support after you found out that you were unable to access your account? Please forward me all the communication between you and customer support regarding this issue at veronika.f@casino.guru along with all the other evidence that could be relevant to the investigation of your case. Thank you for your cooperation.

Dear regajavier02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.