Afun Casino - El retiro del jugador se retrasa y se eliminan las promociones.

Since I've been on the platform, I haven't received any promotions that have been removed from me that I've won and I've already read and reported and the response is that they don't know anything about them, it's unfair to me, my ID is 118001341 afun.com, good evening.

Desde que estoy en la plataforma no eee resivido promociones que me an kitado queeee eeee ganado i ya leees eeee reportado i la respuesta es de que no saben nada de los es injusto en mi personal mi ID 118001341 afun.com buenas noches

Dear aaronbodega22,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Good afternoon, first of all, if in each update they remove everything, there is a game in particular that I play a lot, that's already 3 times that the screen turns yellow with some yellow block type and with a sound and some coins on top and the eeee reported and they always say that their system fails the roulette I always share and since I have I never see anything reflected right now I send you a screenshot of the game

Buenas tardes ante todo si en cada actualización me quitan todo hay un juego en especial que juego muncho que ya van 3 beses que la pantalla se pone en amarillo con unas tipo blok amarillo i con un sonido i unas monedas arriba i los eeee reportado i siempre salen que su sistema fallan las ruleta siempre comparto i desde que tengo nunca veo reflejado nada orita le mando captura del juego

I hope they resolve it soon XK other trains are messing around on the platform, those people don't know what to do anymore to be bothering someone 118001341

Espero lo resuelvan pronto XK otras train relajo en la plataforma ya no sabe esa jente que hacer para estar jodiendo a uno 118001341

Thanks for your reply.

I am afraid I will need more information regarding the issue.

• Did the casino remove any winnings from you?
• Did you discuss the issue with casino support? What response have you received?
• What does the amount Mex$20000 represent in your situation?
• Could you please share your communication with the casino regarding the issue with me? Send this information to my email at tomas@casino.guru

Good morning everyone, to start with, they have taken several bonuses from me when they were in the deposit chests, they stole them from me in the Fortuner, it's already 2 times that it turns yellow with a sound and 3 yellow coins and every time with their platform updates they make everything get lost and it's a robbery, the truth is, I entrust them with a cordial greeting from 1234 and check out your staff, give them more courses and those of systems that do it to the funny guy, my id 118001341 I hope to respond from you as soon as possible, greetings

Buenos días a todos para empezar me an quitado varios bono cuando estaban los cofres de depósito me los robaron en el fortuner ya van 2 veces que se pone amarillo con un sonido i 3 monedas amarillas i cada rato con su actualisaderas de la plataforma asen que se pierda todo i es un robo la verdad hay les encargó un saludo cordial de 1234 i chequen asu personal denles más cursos i esos de sistemas que lo le agan al grasioso mi id 118001341 espero respuesta de ustedes lo más pronto posible saludos

Dear aaronbodega22,

• Could you please support your complaint with screenshots explaining the situation?
• Could you please send me a chat transcript where you try to resolve the issue with casino support?
• Share screenshots here or send the information to my email at tomas@casino.guru

Good afternoon, XK appears to me like this and then in the claim voucher it had 2250 and now with less, these are things that already have me on edge 118001341 my ID

buenas tardes XK me aparece así i luego en el bono de reclamación tenía 2250 i ora con menos ya son cosas que ya me tienen a la coronilla 118001341 mi id

They are screenshots of those from the casino

son capturas de con los del casino

These are from a little while ago. I told him why they kicked me out of the claim bonus and he told me that XK made a withdrawal and I haven't taken anything out.

estas son de ase ratito le dije que porque me tumbaron del bono de reclamación i me dijo que XK Ise un retiro i yo no eeee sacado nada

and then here I don't know why the numbers appear in red, I can't claim anything

i luego aki no se XK me aparece en rojo los números no puedo reclamar nada

Dear aaronbodega22,

I went over the information you provided however, I struggle to understand what the issue is and how we may help.

Please understand we might not ask the casino to credit you bonuses.

• Could you please explain what it is you wish to ask the casino to do and how we may help you accomplish this?

Please let me know.

Dear aaronbodega22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru