Afun Casino - Jugador exige fondos tras solicitud de autoexclusión.

I am once again complaining about this casino. I demand that the casino return all deposits made after several requests for exclusion due to gambling addiction.

this casino commits this crime against all players and remains unpunished at casinoguru.

i want this casino to pay once and for all what it has to pay by law!

i would like casinoguru to resolve the case and not continue to turn a blind eye to this casino.

Venho mais uma vez reclamar deste casino. Exijo que o casino devolva todos os depósitos efetuados após vários pedidos de exclusão por vício de jogo.

este casino comete este crime contra todos os jogadores e continua impune no casinoguru.

quero que este casino pague de uma vez por todas o que tem que pagar por lei!

agradeço que o casinoguru resolva o caso e não continue a fazer vista grossa a este casino.

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Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs and I found this:

6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you can’t afford to lose. If you feel that you may have lost control of your gambling, we offer a self-exclusion option. Just send a message to our Customer Support Department using your Registered Email Address that you wish to SELF-EXCLUDE and this request will take effect within 24 hours from the moment of its receipt. In this case your account will be disabled until your further notice, and you won’t be able to login to it.

You were given instructions on how to properly request self-exclusion in your previous complaint, and then you stopped responding. Could you please advise if you sent the self-exclusion request following Veronika's advice? Please forward me this request. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

I didn't see the messages in time. I thought the matter would have been resolved by now. O

casino afun already has all my data to close the account but I ask again for your help to stop this casino

Não vi as mensagens a tempo. Pensei que o assunto já estaria resolvido. O

casino afun já tem todos os meus dados pra encerrar a conta mas peço novamente a vossa ajuda a parar este casino

Why doesn't anyone answer me? I've been a casinoguru user for a long time and I've never experienced this.

i'm going to exclude myself from all online casinos.

this has affected me and I won't continue to feed scams. Enough!

Porque é que ninguém me responde? Já sou usurário do casinoguru a imenso tempo e nunca passei por isto.

vou excluir me de todos os casinos online.

isto afetou me e não vou continuar a alimentar fraudes. Chega!

I just noticed that you reopened your old complaint. Since it contains more information about your case, we decided to close this one. Please continue cooperating with Veronika. Wish you all the best.