Afun Casino MX - La cuenta del jugador ha sido cerrada.

When I requested a withdrawal, I was notified that it had been refunded and it took me out of the account and I can no longer log in. It appears that my account does not exist.

This happens at the afun casino

Al solicitar un retiro me notifico que se había reembolsado y me saco de L cuenta y ya no puedo iniciar sesión aparece que mi cuenta no existe

Esto ocurre en el casino afun

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you tried contacting the casino customer support to ask about the reason why you're unable to access your account?
• Have you received any emails from the casino regarding your refund? If so, kindly forward it to me at veronika.f@casino.guru or post screenshots here.
• Have you made any successful withdrawals from this casino before?
• Did you pass the full KYC verification, or at least submit any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Raulflog,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They have told me via their chat that my account has been permanently blocked and my earnings have been left in afun due to suspicious movements, but they have not given me any further information.

Me han indicado x su chat qué mi cuenta H sido bloqueada permanentemente y mis ganancias se han quedado en afun x movimientos sospechosos pero no me dieron mayor indicacion

From the screenshot you shared, it seems that your account might have been closed because there were too many incorrect login attempts. Could you please confirm if you tried logging into your casino account with the wrong password at any point?

Have you already tried resetting your password or contacting the casino’s customer support to help you with the password change?

Also, could you please share any communications from the casino regarding the "suspicious movements" you mentioned in your previous comment?

Dear Raulflog,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.