AllSpins Casino - La cuenta del jugador está cerrada sin explicación.

Hello casino guru you've helped me in the past am hoping you can do it again, Joined All Spins casino, deposited around 800 all instant bank transfers in euro through out the week, was on a losing streak, then I deposited 65 Euro without any bonuses on 25 June was mid play starting to win some back then out of the blue am blocked for gambling addiction, WTF, no access to account have around 200 Euro in account.

They hbe have given no explanation for this permanent block really unprofessional, I have not asked for any self exclusion or time out so I asked them for my balance back in bank transfer, they emailed saying give them crypto address, I haven't got a crypto wallet, now due to a technical issue they can't pay me out, they have stopped communicating and scammed me. So I would like to know why am unfairly permanently blocked and my Bank transfer back. Thanks

Dear rickidoyle7,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with AllSpins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you received any documentation or notifications regarding gambling addiction concerns?
• Is there any chance that you were self-excluded from any other casinos with the same owner before?
• Did you pass the verification before your account was blocked?  
• Did the casino offer any alternative options to refund your balance?
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

The balance in question is a cash only no bonus linked to it, what bothers me is they allowed me to play and deposit via bank transfer and only offering me a crypto refund, I don't have a wallet or want one.

I have self exclusion permanently from casino joy which at the time of joining all spins I wasn't aware it's a sister casino.

Thank you very much for your reply, rickidoyle7. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

Emails have been sent to you. With all communication.

Hey I opened up a crypto wallet haven't got a clue what I was doing but they have infact paid me the refund owed. I will review them on my experience of blocking me.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear rickidoyle7,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Natalia