Amerio Casino - El retiro del jugador se retrasa debido a problemas con el servidor.

Hello, I'm writing to you because I'm having trouble withdrawing my money from this casino.

Amerio.bet Casino only offers withdrawals in USDT TRC-20 or USDT-ERC20 currencies.

The problem is that when I enter the amount I want to withdraw and press the "Withdraw Money" option, I get a message that says: "There was an internal server error."

This problem, at least on my account, has been going on for several months, and when I've tried to contact the casino, they only tell me that they are working to solve the problem and will get in touch with me, but after more than 2 months, there is no solution to this problem.

I hope you can help me get the casino to pay out my winnings. My account is fully verified.

Thank you so much.

Hola les escribo, ya que tengo problemas para retirar mi dinero de este casino.

El casino Amerio.bet, solo ofrece retiros en moneda USDT TRC-20 o USDT-ERC20.

El detalle esta en que cuando coloco el monto que deseo retirar y presiona la opcion ''Retirar Dinero'', me sale un mensaje que dice: ''Hubo un error interno del servidor''

Este problema, al menos en mi cuenta, lleva varios meses y cuando me he intentado comunciar con el casino, solo me dicen que estan trabajando para solucionar el problema y se comuncaran conmigo, pero despues de mas de 2 meses no hay ninguna solucion a este inconveniente.

Espero ustedes puedan ayudarme a que el casino pueda pagarme mis ganancia. Mi cuenta se encuentra totalmente Verificada.

Muchas gracias.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please post a screenshot of the error message that appears here in this thread?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you for your response

Have you made any successful withdrawals before?

No, I've never made a withdrawal before, I've only been using that website for a couple of months.

Could you post a screenshot of the error message that appears here in this thread?

Did you accumulate your winnings with or without an active bonus?

I earned my winnings without any bonuses. I've never used a bonus on any gaming site.

Gracias por su respuesta

¿Has realizado algún retiro exitoso anteriormente?

No, nunca he realizado un retiro anteriormente, ese sitio web, recien lo estaba usando desde hace un par de meses.

¿Podrías publicar una captura de pantalla del mensaje de error que aparece aquí en este hilo?

¿Acumulaste tus ganancias con o sin bono activo?

Mis ganancias las obtuve sin ningun bono. Nunca he usado un bono en ningun sitio de juegos.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Here I leave you the last two messages that support sent me.

Ahi te dejo los dos ultimos mensajes que el soporte me envio.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear DiegoVB,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Amerio Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana