AmunRa Casino - El jugador tiene problemas para cerrar su cuenta.

Good afternoon, how are you? I've just come to complain because I've been trying to close my player account for a few days now and the emails they send me always say the same thing. I have no more patience.

They always say why I want to close my account, and I've already replied I don't know how many times. thank you

Boa tarde tudo bem!! Só venho reclamar porque a uns dias que tento encerrar a conta de jogador definitivamente e os e mails que me mandam é sempre a dizer o mesmo. Não tenho mais paciência.

Dizem sempre qual o motivo pelo qual quero encerrar a conta. e eu já respondi não sei quantas vezes. obrigada

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila

Good morning. It hasn't been resolved yet. The reasons are clear. I'm no longer interested in this casino. They don't give me anything of interest that captivates me to play here. Thank you

Bom dia. Ainda não foi resolvido. Os motivos são claros . Não tenho mais interesse neste casino. Não me dão nada de interesse que me cative a jogar aqui. Obrigada

Thank you for your response.

While I understand your frustration, we are generally not in a position to require a casino to permanently close a player's account when the request is based solely on personal preference and not on gambling-related concerns. Casinos typically have more flexibility regarding standard account closure requests than they do with self-exclusion requests related to responsible gambling.

In this situation, the most practical solution is to unsubscribe from any marketing communications and simply stop using the account. Many online casinos eventually deactivate or close inactive accounts in accordance with their internal policies.

As we are unable to pursue this matter further, this complaint will now be closed.

I am sorry that we could not assist you more in this case. Should you encounter any issues with this or any other casino in the future, please do not hesitate to contact us, and we will do our best to help.

Best regards,

Attila