AmunRa Casino - La cuenta del jugador ha sido suspendida.

Hi, I've been banned and my withdrawals have been cancelled. I haven't played any bonuses or free spins.

salve, son stato bannato e mi hanno annullato il prelievo, non ho giocato nessun bonus o giri gratuiti

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• When exactly was your account closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi, I played mainly slots and roulette and the account was closed 05/21/2026

salve, ho giocato principalmente a slot e roulette e il conto è stato chiuso 21/05/2026

Thank you very much for your reply, kappone. Have you received any explanation from the casino regarding the blocked account? Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

I didn't receive anything, just the canceled withdrawal email

non ho ricevuto niente, solo la mail di prelievo annullato

Dear kappone,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello kappone,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the AmunRa Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Why was the user's account put under review?

Thank you in advance for providing us with your view of the issue.

Dear all,

thank you for reaching out to us.

Due to internal policies we cannot disclose such information. Therefore as a gesture of goodwill, we would like to return your deducted amount of 72 EUR.

To proceed with the refund, kindly provide us with your bank details.

Once we receive this information, we will inform you of the next steps accordingly.

In order for us to proceed with your request you will need to send us the following bank account information:

Full Name (please include all names including middle names)

E-mail

Bank Account’s Owner name

IBAN/Account no.

Bank Name

Bank location (Country)

SWIFT/BIC

If you have any additional questions don't hesitate to contact us.

Best regards,

Team AmunRa

Dear casino representative,

thank you for your response and the offer of a goodwill gesture.

Dear kappone,

thank you for your patience. Please provide the requested information to the casino representative. You can also post it here in the thread, I will set the message as sensitive.

Dear kappone,

thank you for your response, we will now wait for an update from the casino representative.

Dear kappone,

We hope you are well.

We would like to confirm that we have received your bank details. Our team is now reviewing and preparing the funds.

Once the transaction has been successfully processed, we will notify you immediately.

Kind regards,

AmunRa Casino Team

Dear casino representative,

thank you for your response, I hope we will be able to finalize the matter as soon as possible. Please let us know once you process the funds.

Hi, the money arrived a few minutes ago, I wanted to thank Amunra support for their gesture and I would also like to thank casino-guru support for their work

Salve, i soldi sono arrivati qualche minuto fa, volevo ringraziare il support di Amunra per il loro gesto e vorrei ringraziare anche il support di casino-guru per il loro lavoro

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kappone,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin