Ares Casino - El retiro del jugador se ha retrasado.

Good day

I have been waiting for my payment of € 2501 since April 19, 2021.

Back then I played Book of Ra deluxe with a stake of € 4 & € 5, got free spins and won € 2501.

I've had withdrawals there several times and it never took more than 2 weeks.

The support doesn't help me either.

I hope you can help me.

Kind regards

Guten Tag

Ich warte seit dem 19.04.2021 auf meine Auszahlung von 2501€.

Ich spielte damals Book of Ra deluxe mit 4&5€ Einsatz, habe Freispiele bekommen und habe dabei 2501€ gewonnen.

Ich habe schon öfters dort auszahlen lassen, und es dauerte nie länger als 2 Wochen.

Der Support hilft mir auch nicht weiter.

ich hoffe Sie können mir weiterhelfen.

mfg

Dear Julian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, it has not yet been processed 🙁

yesterday I got an email that I should verify myself again, of course I did

Funny just that I didn't have to verify myself again for all other payouts

Nein sie wurde noch nicht bearbeitet 🙁

gestern bekam ich eine email das ich mich erneut verifizieren soll, das habe ich natürlich getan

komisch nur das ich mich für alle anderen auszahlungen nich erneut verifizieren musste

Thank you very much, Julian, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok thank you very much 🙂

Ok vielen dank 🙂

Hello Julian!

From now on, I will take care of your complaint. I would like to invite representatives from Ares Casino into this discussion in order to help us with solving the issue.

Ok

Hello

I received an email today that said my payment was canceled due to technical problems and that I should request the payment again.

I did that today, I hope that this time it doesn't take another 12 weeks for something to happen

Hallo

ich habe heute eine email bekommen in der stand das meine auszahlung aufgrund von technischen Problemen abgebrochen wurde und ich die auszahlung neu beantragen soll.

Das habe ich heute getan, hoffe das es diesmal nicht wieder 12Wochen dauert bis sich etwas tut

We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Ok

I received the money yesterday after 12 1/2 weeks 🙂

Habe das geld gestern nach 12 1/2Wochen erhalten 🙂

Hello Julian!

I am delighted to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.