AvoCasino - La solicitud de retiro del jugador está retrasada.

Hello team,

I write a complaint for Avocasino, I been waiting for my first pay out since 14 march. My account is verified. Its been now more then 5 weeks, i contacted multiple times and email them. I get no response back on my emails and in Livechat they talk to me and help me. With always the same response ..

Hussein, I'm very sorry your withdrawal request took longer than expected. I've forwarded your request to the responsible department to investigate the cause and expedite processing. We'll notify you by email as soon as we receive a response. We apologize for the inconvenience.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Hus777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please clarify whether this section might cause the delay?
• When was the last time you received an update from support regarding the delayed payout?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thanks for the help, I will answer the questions.

• Have you made any successful withdrawals from the casino in the past?

No, this is my first withdraw

• Have you accumulated your winnings with the help of a bonus?

Yes, I used a 100 procent deposit bonus and completed the wagering.

• Could you please clarify whether this section might cause the delay? 

Thats section is for verify email, I try it couple times but did not receive the email. I contacted the LiveChat and they say is ok, it not matter for the withdraw. They told me my account is fully verified and the responsible department is taking care of my withdraw.

• When was the last time you received an update from support regarding the delayed payout?

I contacted them yesterday while I was making the complaint here, to get this message what i have gotten for 6 times now. I contacted them everyweek 1 time.

Hussein, I'm very sorry your withdrawal request took longer than expected. I've forwarded your request to the responsible department to investigate the cause and expedite processing. We'll notify you by email as soon as we receive a response. We apologize for the inconvenience.

Dear Hus777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Hus777,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear AvoCasino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, to update the case. I just received today my pay out after 2 months waiting... So i think Avocasino seen this case. I make now my second withdraw 5000 nok, please keep this case open until ik get that payment and i have my money out.

Thanks

Dear CasinoGuru team,

thank you for bringing our attention to this matter. Clients withdrawal request has been processed and his new request is still in processing. Thanks!

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation that all funds have been received.

Dear Hus777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru

We’ve reopened this complaint at the request of Hus777. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear AvoCasino Team,

We would appreciate it if you could provide us with an update regarding the current status of the players' withdrawals. Thank you for your attention to this matter.

Dear CasinoGuru team,

user's withdrawal is still being processed. We appreciate the patience!

Dear AvoCasino Team,

Thank you for your response. We kindly request that you keep us informed of any developments regarding this matter. We would greatly appreciate it if you could prioritize this case.

Hello!

Thank you for your patience. The withdrawal will be processed today. Thanks!

Hello,

I’m happy to hear things are moving in the right direction. I will leave this complaint open until I receive confirmation from Hus777 that all funds have been received.

hello Lucia, thank you. When i check my account now it saying Processing instead of pending what it used to be.

I did not receive the money yet, but i saw this change in transaction. I will let you know here ones I received it.

hello Lucia, I received the 5800 nok this morning. I made the last withdraw 1159 NOK today. I would like to keep this case open until i received that one. Then Avocasino paid all my money out.

Thank you

Hello Hus777,

Thank you for your update. I would appreciate it if you could inform me once you have received the remainder of your funds.

Dear Hus777, Dear CasinoGuru team,

Please note that all users withdrawals were successfully completed.

hello, I can conform i received all the money thank you

hello, I can confirm i received all the money thank you very much for all the help Casino Guru team

Dear Hus777,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino Guru