Awbit Casino - El depósito del jugador está retrasado.

I deposited €10 via Paysafecard. The money went through, but it hasn't appeared in my gaming account. When I asked about it in the chat, they said it wasn't possible. When I asked where my money is, they told me to stop spamming. This is a terrible casino, I will never deposit there again.

Talletin Paysafecard kautta 10€. Rahat meni mutta pelitilille raha ei ole tullut. Kun kysyn asiaa chatissa, he sanovat että asia ei ole mahdollista. Kun kysyn missä rahani ovat, he käskevät olla spämmimättä. Todella hirveä kasino, en talleta ikinä.

Dear Imjjj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider - Paysafe. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Imjjj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.