Bankonbet Casino - El pago del jugador está retrasado.

Although they write in their rules that payments are made within 3 days at the latest, they have not made any payment for 6 days. The live support team hangs up the chat and repeats the same answer. They are definitely scammers and they definitely don't pay.If they have the face to talk and come and call me a "liar", they can contact me from here

Dear rizaeffruslannn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Hello Dominika It is not a question of waiting 14 days or not. The problem is the casino's communication with customers. When I created a withdrawal request, I connected to live support and they told me "it will be paid within 3 days at the latest". I waited 3 days and then they said 5 days. If they tell me 15 days I will wait. But when they behave like this, there is a trust problem.

Dear rizaeffruslannn, have you received the money?

Hey Dominika . It's more than 16 days and i havent reveived any money yet. Support team always says same lies and I think they don't want to pay. It is written in their own rules that payments will be made within 3 days, but they do not follow their own rules. they don't even process the payment. It still says "checking"

İt's clear that they are totally scammers

They don't even want to respond anymore because they don't have any answers. They just apologize. Instead of giving progress, they apologize because they don't want to pay the money.

Hey Dominika. I was able to receive the payment today. It was a very painful process. You can close the complaint positively

Dear rizaeffruslannn,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru