Bankonbet Casino - La cuenta del jugador ha sido bloqueada.

Hi, my bankonbet account was inexplicably blocked a few days ago. I had €701 in it, which I won by playing my balance on slots. I would like the casino to let me withdraw my money.

I hope you can help me

Thank you

Salve, il mio conto bankonbet è stato inspiegabilmente bloccato qualche giorno fa, all'interno avevo 701€ vinti giocando il mio saldo sulle slot, vorrei che il casino mi faccia prelevare i miei soldi.

Spero possiate aiutarmi

grazie

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Dear Spaffle,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila