Bankonbet Casino - La cuenta del jugador ha sido cerrada incorrectamente.

Good evening,

I would like to file a complaint about Bankonbet Casino. On January 15, 2026, I first requested that my account be closed because I am a gambling addict. This request was ignored, and by March 2026, I had lost several thousand euros. In March, I requested closure again and was offered bonus money instead. This is unacceptable, so I requested closure once more, and finally, the account was closed.

Now I would like to reclaim the funds I lost after initially requesting closure. Unfortunately, I cannot specify the exact amount, but it is several thousand euros! I have already asked the casino to provide me with a statement of my deposits, but they have not yet responded.

Therefore, I request your support in obtaining the payment histories since my initial request for closure and in having this amount refunded to me.

I assume it was several thousand euros.

Guten Abend,

ich möchte eine Beschwerde über das Bankonbet Casino einreichen. Am 15.01.2026 habe ich erstmalig um Schließung des Kontos gebeten, da ich Glücksspielsüchtig bin. Das wurde ignoriert sodass ich bis März 2026 mehrere tausend Euro verspielt habe. Im März bat ich erneut um Schließung und mir wurde stattdessen Bonusgeld angeboten. Das ist unmöglich, anschließend bat ich erneut um Schließung und letztendlich wurde der Account geschlossen.

Jetzt möchte ich allerdings meine Gelder zurückfordern, welche ich ab dem Zeitpunkt der ersten Bitte um Schließung verspielt habe. Ich kann leider die genaue Summe nicht beziffern, es handelt sich aber um mehrere tausend Euro! Ich habe das Casino bereits darum gebeten mir einen Verlauf der Einzahlungen zukommen zu lassen, jedoch haben Sie noch nicht geantwortet.

Deshalb bitte ich um Unterstützung, dass ich die Zahlungsverläufe seit erster Bitte um Schließung erhalte und diese Summe mir erstattet wird.

Ich gehe davon aus, dass es mehrere tausend Euro waren.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankonbet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps, if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again via email at support@bankonbet.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Bankonbet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas