Bankonbet Casino - La solicitud de retiro del jugador se ha retrasado debido a problemas de verificación.

They blocked the crediting of the withdrawal request for account verification

As per their request, I go to my account and upload the documentation, but it doesn't upload. I tried changing browsers and texted them from my phone asking if I could email it to them, but they told me verification can only be done from the account by uploading data.

Since this is not the case, because they also wrote to me, that I could send the documents by email, I ask the casino guru to give me a hand to resolve the situation.

Hanno bloccato l’accredito della richiesta del prelievo per la verifica dell’account

Io come da loro richiesta, vado in account e carico la documentazione e la documentazione non viene caricata. Ho provato cambiando browser e dal telefonino gli ho scritto se potevo mandargliela per email ma loro mi dicano che la verifica può essere fatta solo dall’account caricando dati.

Dal momento in cui non è così, perché me l’hanno scritto anche loro, che potevo girare i documenti per email, chiedo al casino guru di darmi una mano per risolvere la situazione

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bankonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Are there any documents you were able to upload on the website successfully?
• Have you paid attention to uploaded files that are in the correct format and not too big?
• Have you tried uploading new files, not just previously refused files, onto the website?
• Have you explained your difficulties with uploading documents to the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can't upload them from my account, I reported it to the casino

I upload the files and the process is complete and everything remains unchanged

I reported it and asked for an email where I could send them but I didn't find any cooperation

the card is a digital postepay not physical so I have attached the transactions

I am waiting for directives on this matter.

Io dall’account non riesco a caricarli l’ho fatto presente al casinò

carico i file è completa il processo e tutto rimane invariato

l’ho fatto presente e ho richiesto un e-mail dove poterli inviare ma non ho trovato collaborazione

la carta è una postepay digital non fisica quindi ho allegato i movimenti

Rimango in attesa di direttive in merito

Thanks for the detailed explanation.

• Has the casino approved your documents since your last post?
• Did the casino proceed to pay out some or all of your winnings to your bank account?

Please let me know.

As previously stated, they do not communicate and remain on their position. I asked them to give me an email address where I can send them but nothing.

If you could help me solve it

Come detto in precedenza non dialogano rimangono sulla loro posizione gli ho chiesto di darmi un e-mail dove inviarli ma nulla

Se mi potreste aiutare a risolvere

Dear Valospid,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Valospid,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Bankonbet Casino representative to join this conversation.

Dear Bankonbet Casino,

Could you please provide clarification regarding this case? Please also include evidence if needed.

Thank you in advance.

Deal all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Bankonbet

Dear Bankonbet Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and evidence if needed at your earliest convenience. Thank you for your attention to this matter.

I have already explained to you that it is a digital Postepay, not a physical card. To certify everything, I can send PDF files of the Postepay digital transactions.

I await confirmation on this matter.

in the meantime I'll proceed with the selfie

Vi ho già spiegato che è una postepay digital non è una carta fisica per attestare il tutto posso mandare file pdf dei movimenti delle postepay digital

Attendo conferma in merito

intanto procedo con il selfie