BassBet Casino - El bono del jugador está bloqueado y el soporte no responde.

Hello. I was playing a game called greeen chilli 2 and then I got the hold and win feature, the minute I received it, I I got kicked out the game and I tried re joining the game more than 10 times and also tried every day for 5 days now but the game keeps saying internal error please contact support. I contact support more than 8 times and all they do or say is that we will get back to you via email and they never do. I also did contact them via email address and they clearly ignored my message. I have played a lot for me to be able to get this bonus and then my bonus didn’t even start and I can’t even get access to the game. Support is ignoring my requests and no body is answering me and my bonus is just stuck there.

Dear alaareslan112233,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident, along with any relevant communication to veronika.f@casino.guru? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Hello. I have successfully submitted some screenshots to the provided email address, also, regarding ur question, The minute it happened to me and the game stopped working, I contacted via live chat and then they told me the game will resolve itself after 24 hours and then it didn’t get resolved so I contacted them again, they said they will get back to me via email, I contacted them evey hours and evytine they said we will forward it to the relevant dept even tho they are lying because no body did forward it because everyone I contact, will say that they will forward it and I never received any email back.

Yes I was playing after the incident different games because I thought that the game will reopen after 24 hours but all they did was lie to me. I even told them to open the game from their side and see that there is a bonus there but they ignored that question.

Thank you for your reply and for the screenshots.

Have you tried clearing your cookies and cache as suggested by the casino customer support?

Have you tried logging into your casino account from a different device or using a different web browser?

Dear alaareslan112233,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.