BassBet Casino - El jugador solicita un reembolso tras la solicitud de cierre de cuenta.

AFTER THE REQUEST FOR CLOSURE FOR GAMBLING ADDICTION WHICH THEY DIDN'T MAKE, I AM REQUESTING A REFUND OF DEPOSITS WHICH I DON'T KNOW HOW MUCH THEY AMOUNT TO.

I ASK THE CASINO TO QUANTIFY THE DEPOSITS MADE AFTER MY REQUEST WAS UNHEARD.

THE ACCOUNT IS STILL OPEN

DOPO LA RICHIESTA DI CHIUSURA PER GAMBLING ADDICTION CHE NON HANNO EFFETTUATO RICHIEDO RIMBORSO DEPOSITI CHE NON SO A QUANTO AMMONTANO.

CHIEDO AL CASINÒ DI QUANTIFICARE I DEPOSITI FATTI DOPO LA MIA RICHIESTA NON ASCOLTATA.

L’ACCOUNT E ANCORA APERTO

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the original email communication regarding your self-exclusion request with the casino from December 2025? You can send it to veronika.f@casino.guru. Please include the complete email thread rather than only screenshots of individual messages.
• Could you also please confirm whether you replied to the confirmation email you received from the casino on December 15?
• When exactly did you notice that your account had not been closed as requested?
• When was the last time you contacted the casino's support team regarding your request for account closure?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

I sent everything to your personal email

I contacted support yesterday and they promised they would check it.

Ciao Veronika,

ho mandato tutto alla tua mail personale

ieri ho contattato l’assistenza che ha promesso che farà una verifica

STILL NO REFUND ARRIVED

ANCORA NESSUN RIMBORSO ARRIVATO

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tommi272727,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika