BassBet Casino - El retiro del jugador se ha retrasado.

Good evening, for the second time, this particular casino, Bassbet, is delaying my money. It's been 16 days since August 12th and they're all just excuses and say "be patient and we'll look into it." It's one of the worst casinos in terms of payments. They're very late, I'd give it half a star.

Καλησπερα για επανηλημενη φορα το συγκεκριμενο καζινο τοbassbet μου καθυστερει τα λεφτα εχουνε περασει 16 μερες απο τις 12 αυγουστου και ολο δικαιολογιες και καντε υπομονη και το κοιταμε. Ειναι απο τα χειροτερα κσζινο στις πληρωμες . Καθυστερουν παρα πολυ θα του βαζα μισο αστερι.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you used the same payment method for this withdrawal request as you have used successfully before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice:

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If anything seems suspicious, please contact us directly. Stay safe.

I was playing slots and fruit. Yes, I used the same withdrawal method for my Revolout account. Since August 12th, nothing yet. All excuses and to be patient. If you can help me, I would be very grateful.

Κουλοχερηδες επαιζα φρουτακια. Ναι χρησιμοποιησα την ιδια μεθοδο αναληψης λογαριασμο revolout που εχω. Απο 12 αυγουστου ακομη τιποτα. Ολο δικαιολογιες και να κανω υπομονη. Αν μπορειτε να με βοηθησετε θα ταν μεγσλη χαρη γ μενα.

It's been 22 days since August 12 and still nothing, delay after delay. I beg you, I really want you to intervene. And other times they were delayed up to 15 days at most. I was playing fruit and I have given a revoulout account. I beg you, if you can.

Εχουνε περασει 22 μερες απο 12 αυγουστου και ακομη τιποτα καθυστερηση στη καθυστερηση. Σας παρακαλω πολυ θελω να επεμβετε . Κι αλλες φορρς καθυστερουσαν μεχρι 15 μερες το πολυ. Φρουτακια επαιζα και λογαριασμοrevoulout εχω δωσει. Σας παρακαλω πολυ να επεμβετε αν μπορειτε.

Please forward me the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Thank you for your cooperation.

Good evening, I sent you an email with the dialogues with the casino and the excuses they give me until now. August 12 and I still have to pay. We are almost a month away.

Καλησπερα σας εστειλα με εμαιλ τους διαλογους με το καζινο και τις δικαιολογιες που μου λενε ως τωρα ακομη. 12 αυγουστο και ακομη να πληρωθω.κοντευουμε μηνα.

I kindly ask you to help me collect my winnings.

Σας παρακαλω πολυ να με βοηθησετε να εισπραξω τα κερδισμενα μου χρηματα.

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite BassBet Casino representative to join this conversation.

Dear BassBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear all,

Thank you for inviting us into this conversation.

We would like to inform you that all the requested withdrawals have been successfully completed.

Thank you for your patience and cooperation throughout this process.

Best regards,

Bassbet Casino Team

Dear player,

Please notify me, when you receive the mentioned withdrawals.

Thank you.

Dear GERALEXTER76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru