BassBet Casino - Jugador exige reembolso luego de que solicitud de autoexclusión fuera ignorada.

On October 19, 2025, I formally requested permanent self-exclusion from Bassbet.com for responsible gaming reasons. Despite my request being ignored, the casino continued to send me promotions and bonuses via email, allowing me to make deposits of €3,815 starting February 17, and I withdrew €500. I also noticed that the payments did not appear under the name 'Bassbet' on my bank statement, but under the names of cover companies such as Zentoria Limited, SKMG Group, and SynergyTech, making it difficult to immediately track the transactions. I request a full refund of all deposits made after my self-exclusion request (€3,315), as required by international responsible gaming protocols. I am attaching PDF files with the emails where I openly declare that I no longer wish to gamble because I cannot control myself, and all deposits made after my self-exclusion request. If you need anything else, please let me know.

In data 19.10.2025 ho richiesto formalmente l'autoesclusione definitiva e in maniera permanente dal sito Bassbet.com per motivi di gioco responsabile. Nonostante la mia richiesta sia stata ignorata, il casinò ha continuato a inviarmi promozioni e bonus via email, permettendomi di effettuare depositi per 3.815€ a partire dal 17 febbraio e ho prelevato 500€. Ho inoltre riscontrato che i pagamenti non appaiono a nome 'Bassbet' sull'estratto conto, ma sotto nomi di società di copertura come Zentoria Limited, SKMG Group e SynergyTech, rendendo difficile il tracciamento immediato delle transazioni. Richiedo il rimborso integrale di tutti i depositi effettuati dopo la mia richiesta di autoesclusione (3315€) , come previsto dai protocolli internazionali di gioco responsabile. Allego file pdf con le mail dove dichiaro apertamente di non voler piu giocare perche non riesco a controllarmi e tutti i depositi fatti dopo la richiesta di autoesclusione. Se avete bisogno di altro fatemelo sapere

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you please forward me the original emails between you and the casino from October 19, when you requested to be self-excluded for the first time? Please do not send it as a PDF file, but forward the original email thread to me at veronika.f@casino.guru.
• Has the casino responded to your confirmation email that you wish to proceed with the account closure?
• Have you tried contacting the casino after October 19 with another self-exclusion request?
• Is your account still open, or has it been closed in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika