BassBet Casino - La cuenta del jugador ha sido cerrada.

I requested a withdrawal of €30 after I had made a deposit of €35 via playid and after replaying everything x1.

then they banned my playid account and consequently my bassbet account and my withdrawal was cancelled and I can no longer recover the money.

Ho richiesto un prelievo di 30€ dopo che avevo fatto un deposito di 35€ tramite playid e dopo aver rigiocato tutto x1.

poi mi hanno bannato l’account playid e di conseguenza quello di bassbet e mi è stato annullato il prelievo e non posso più recuperare i soldi.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1. I focused only on slot machines. Specifically, only on "Book of RA."
2. The verification was done automatically because I registered on the site via the "play ID" portal
3. My winnings were accumulated without bonuses

1. mi sono concentrato solo sulle slot machine. Con precisione solo su "book of RA"
2. la verifica è stata effettuata in automatico poichè mi sono registrato al sito tramite il portale "play Id"
3. le mie vincite sono state accumulate senza bonus

Hello Slurpandoto,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Have you contacted the casino customer support via email to ask about the reason why your account was blocked? If so, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Dear Slurpandoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru