BassBet Casino - La retirada del jugador se ha retrasado.

I won 17k Euro. Made a withdrawl on 3 payments. 2 x 500 euro and 490 euro. Since that time there is no answer from casino finacial team. I have screen shots. When I ask them when is the withdrawl they tell me to be patient. Its very strange when they say it takes 3 days. Its been almost two weeks… this casino dont deserve 8/10. From this anxiety I lost about 10 k. So my withdrawl is still 1490 euro and I have left on my account 5k euro. Can u help me to get my funds back? Or markt this casino as a scam casino? Thank you Joseph K.

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Dear relaxslawa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Thank you for reply,

In May I

made a successful withdrawal.

They never asked me about KYC verification. I have no option doing that on there site. My winnings where on bonus but I manage to wagger the bonus and it change to real money. I requested the withdrawl with real money. No bonus money. Thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear relaxslawa,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika