BassBet Casino - Las solicitudes de retiro de los jugadores están retrasadas.

I have 3 pending withdrawals of €500 since 5/3/26 and another €7,000 remaining in my account..it's been 21 days and my request is still under review..I have sent countless emails and spoken on live chat and I have not received a single withdrawal...please help me.

Εχω 3 εκκρεμείς αναληψεις των 500€ από τις 5/3/26 και άλλα 7.000 υπόλοιπο στον λογαριασμό μου..έχουν περάσει 21 μέρες και ακόμα το αίτημα μου είναι υπό εξέταση..έχω στείλει άπειρα email και έχω μιλήσει στο live chat και δεν έχω πάρει ούτε μια ανάληψη…σας παρακαλώ βοηθήστε με

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Giannis1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good evening..yes I have made over 15 withdrawals on this particular smaller one but...I have never been asked to verify my account..the winnings are accumulated from a regular deposit..I did not have any active bonuses.

Καλησπέρα..ναι έχω κάνει πάνω απο 15 αναλήψεις στην συγκεκριμένη πιο μικρές όμως…δεν μου έχει ζητηθεί να κάνω ταυτοποίηση τον λογαριασμό μου ποτέ..τα κέρδη είναι συγκεντρωμένα από κανονική κατάθεση..δεν είχα κανένα ενεργό μπόνους

I sent you the screenshots by email.

Σας έστειλα στο email τα στιγμιότυπα οθόνης

I haven't received a response from you yet!

Δεν έχω πάρει ακόμα απάντηση από εσάς!

Hello Giannis1234,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Two withdrawals of €500 were made after 1 month..they were made a week ago..now I guess I'll have to wait another month for the rest

μπηκαν δύο αναλήψεις από 500€ μετά από 1 μήνα..πριν μια εβδομάδα μπήκαν..τώρα να φανταστώ θα περιμένω άλλο έναν μήνα για τα υπόλοιπα

Thanks for the update and the information shared via email.

I apologize for not responding sooner.

Please let me know if, after requesting more payouts, these are processed faster.

Looking forward to your reply.

No, nothing has changed..we are still stuck with the two withdrawals.

Οχι δεν έχει αλλάξει κάτι..ακόμη στις δύο αναλήψεις έχουμε μείνει

Dear Giannis1234,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thanks!

ευχαριστώ!

Dear Giannis1234,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite BassBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player ´s withdrawals have not been yet processed?

Thank you in advance for providing the information.

Thank you very much!

Ευχαριστώ πολύ!

Dear Giannis1234,

Thank you for reaching out to us.

We are sorry to hear about your frustration and the delay.

Please be informed that your payments have been forwarded for review and we will expect further information as soon as possible.

We thank you for your understanding.

Kind regards,

Bassbet Team

Almost 2 months my withdrawals are under control?

2 μήνες σχεδόν οι αναλήψεις μου είναι υπό έλεγχο;

Dear BassBet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Giannis1234,

Thank you for your patience.

We are happy to inform you that your withdrawal requests have been successfully complete.

Furthermore, please be informed that your new requests have been forwarded with priority and we expect the finalization in the nearest time.

We thank you for your understanding.

Kind regards,

Bassbet Team

Dear BassBet Casino,

thank you very much for good news!

Dear Giannis1234

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

Good evening..half of them have arrived so far.

Καλησπερα..εχουν μπει τα μισα μεχρι στιγμης

Good evening...since 20/04 I have not received any withdrawals!

Καλησπέρα…από τις 20/04 δεν έχω λάβει καμία ανάληψη!

Dear Giannis1234,

Thank you for your update!

Dear BassBet Casino,

Could you please provide us with an update regarding the reason for the player's pending withdrawals? Your assistance is greatly appreciated.

Dear Giannis1234,

Thank you for your reply.

We are deeply sorry about the delay of your payment.

Please be informed that we are currently investigating the reason of delay and consulted with the relevant department which treats your case as priority.

We expect further information in the nearest time.

We thank you for your patience and understanding.

Kind regards,

Bassbet Team

Dear BassBet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Giannis1234,

Thank you for your patience.

We are happy to inform you that your previous withdrawal requests have been successfully complete.

Furthermore, please note that your new requests have been forwarded as priority and we expect the finalization in the nearest time.

We thank you for your understanding.

Kind regards,

Bassbet Team

Dear Giannis1234

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment. You can also use the Resolve button to automatically mark this complaint as resolved. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Giannis1234,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina