BassBet Casino - Los retiros de los jugadores se retrasan.

Hello, I have made three withdrawals, one of 500 euros on July 22, 2025, another of 150 euros on the 23rd and another of 315 euros on July 30, we are on August 7 and I still have not received the first one since the 22nd, I have contacted them both by live chat and by email and they always give me the same apologies and that they will give it priority but I still do not see results in my complaints, when in theory the delay is between 3 and 5 business days and it has been more than 10 days since the first withdrawal.

I hope you can solve this problem, otherwise I will not make any deposits on the platform in the meantime.

Hola, he realizado tres retiros uno de 500 euros el día 22 de julio de 2025, otra de 150 euros el día 23 y otro de 315 euros el día 30 de julio, estamos a día 7 de agosto y aún no he recibido ni el primero desde el día 22, me he puesto en contacto con ellos tanto por el chat en directo como por correo electrónico y siempre son las mismas disculpas y que le darán prioridad pero sigo sin ver resultados en mis quejas, cuando en teoría la demora es entre 3 y 5 días laborables y ya ha pasado más de 10 días desde el primer retiro.

Espero que puedan solucionar este problema sino mientras tanto no realizare ningún depósito en la plataforma.

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BassBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

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Hello

Yes, I successfully made another withdrawal a few months ago. I accumulated the winnings without an active bonus. I have no pending KYC verification.

I made a withdrawal that was deposited on 05/01/2025 without any problem, if I remember correctly it was delayed for a week.

Hola

Si, ya he realizado otro retiro hace unos meses de forma exitosa, las ganancias las he acumulado sin bono activo. No tengo pendiente ninguna verificación KYC.

Hice un retiro que me han depositado el 1/05/2025 sin problema, si no recuerdo mal tuvo una demora de una semana

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hello

I sent screenshots to your email showing the pending withdrawals, the May withdrawal, which I had without any issues, and proof that I don't need verification to receive said withdrawals. I hope to find a solution and that my withdrawals aren't delayed any longer.

Hola

Le envié a su correo capturas de pantalla conforme los retiros pendientes, el retiro de mayo que lo tuve sin problemas y la comprobación de que no necesito verificación para recibir dichos retiros, espero encontrar una solución y que no se demoren más en depositar mis retiros.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello

Any news?

Because I still haven't received my withdrawals, I contacted them again yesterday and I keep receiving apologies but no results.

Hola

Hay alguna novedad?

Porque sigo sin recibir mis retiros, ayer volví a contactar con ellos y solo sigo recibiendo disculpas pero sin resultados.

Dear Mikeldam,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from BassBet Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear BassBet Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear all,

Thank you for bringing out attention to this matter and allowing us to participate.

We understand the importance of a swift withdrawal and would like to extend our sincere apologies to Mikeldam for any inconvenience caused by this delay.

Please allow us some time to determine what the exact issue is. We will post a reply once there is more information.

Your patience is much appreciated.

Kind regards,

AllySpin Team

Hello, I have already received the withdrawals, on 08/19/2025, I had the 315 and the other two said that the process was complete but I still didn't see them reflected on the credit card, today 3 days have passed and they already appear.

Thank you very much for your collaboration.

All the best.

Hola, ya he recibido los retiros, el 19/08/2025, tenía el de 315 y los otros dos ponía que el proceso estaba completado pero aún no los veía reflejado en la tarjeta de credito, hoy pasaron 3 días y ya aparecen.

Muchas gracias por vuestra colaboración.

Un saludo.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mikeldam,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo