Batery Casino - El retiro del jugador se ha retrasado.

They are not providing withdrawals how ever I already uploaded verification documents 7 months completed still they are not allowing to withdrawal my funds kindly request you to help me in this regard. Gaming id: 50388262

Dear fansport198,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has not been processed because your documents haven't been approved yet?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents and in the correct format as soon as possible?
• What types of games did you play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I uploaded documents 4 months back and I uploaded today also

All documents is correct

Live roulette I will play right now I want to withdrawal my owl funds plz kindly help me to withdrawal the funds

Please forward me the documents you sent to the casino for verification at veronika.f@casino.guru.

Also, could you kindly specify if there is any chance that someone from your household or using the same IP also created an account in this casino?

Have you used any VPN or IP-masking software to access the casino website?

Thank you very much, fansport198, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear fansport198,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Batery Casino representative to join this conversation.

Dear Batery Casino, could you please provide more information about this case?

Looking forward to your reply.

Dear fansport198,

To continue and complete your verification, kindly proceed to your open request 15272239 and share the remaining photos that have been requested by us.

Best regards,

Batery.

Dear fansport198,

thank you for your message.

Could you please confirm whether you have followed up with the casino's instructions and submitted the necessary documentation?

I followed all the instructions and kyc verification all documents uploaded kindly allow me to withdrawal the funds thank you

Dear Batery Casino,

have you received the necessary documents? Please confirm if everything is satisfactory.

Hello fansport198,

Upon studying your problem, it came to our attention that some discrepancies are present in the case. Do not worry, we have shared them with Casino-guru team for examination.

Thank you for your cooperation.

Regards,

Batery

Dear Batery Casino,

thank you for your email, I have followed up with a response.

Dear fansport198,

Could you please confirm if you have ever initiated a chargeback with any casino?

I never raised any chargeback if you want I will provide documents what ever you want kindly allow me to withdrawal sir there is no chargeback .... i have all the deposit receipts .... kindly be allow me to withdrawal the funds thank you for understanding and batery bet team is doing fruad with peoples money they not providing withdrawals and showing fake documents ..... they are lieing to tell chargeback sir plz help me there is no chargeback complaints...

Dear fansport198,

upon further review, discrepancies have been identified regarding the chargebacks, raising concerns about the accuracy of the information provided. To resolve this matter and demonstrate transparency, we request that you provide a bank statement for the account used to fund your casino account. Please send the requested document at your earliest convenience to katarina.d@casino.guru.

Looking forward to your reply.

Dear fansport198,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.