BC.Game Casino - El jugador afirma que el pago se ha retrasado.

I have deposited 40 usdt in bc game and started playing the game and when i made some money went to make a withdrawal the verification is not done and become unavilable and then they told me to send documents at recovery support, i sent all the documents but they did not reply till now when go to chst they dunt give me proper answer. It has been 1 week since i have sent email for verification so i can withdraw till now they dunt reply anything my email and cont no at bc.game is z**************@gmail.com

Dear zeeshanwasir577,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Its fine thanks you for assured me ! Now i will wait patientenly as you suggests me

Dear zeeshanwasir577,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Not yet anything happened and bc game management's response anything i already sent them everything my details kyc screen shot each and everything

Complaint regarding withdrawal issues and KYC problems*

Dear casino guru

I am writing to express my frustration and disappointment with the services provided by [BC game ] Despite numerous attempts, I have been facing issues with withdrawing my funds, and the KYC (Know Your Customer) option is also not functioning properly.

*Details of the issue:*

- *Withdrawal issue:* I have been trying to withdraw my funds for [number] weeks, but the process has not been completed yet. Despite multiple attempts, I have not received any updates or responses regarding the status of my withdrawal.

- *KYC issue:* The KYC option on the platform is not working correctly. I have tried to update my KYC information multiple times, but the system is not accepting my documents or information.

*Impact:*

These issues have caused me significant inconvenience and financial loss. I am unable to access my funds, and the non-functional KYC option is hindering my ability to use the platform's services.

*Request:*

I request you to:

1. Release my pending withdrawals immediately.

2. Fix the KYC issue and update my information accordingly.

3. Provide a clear timeline for resolving these issues.

Thank you for your attention to this matter. I look forward to a prompt resolution.

Dear zeeshanwasir577, please allow me to ask you a few questions, so I can understand the whole situation completely.

Do you currently have any pending withdrawals on your account?

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Till now i haven't received any withdrew from them they also not solve my kyc function is open they are not coprate with me i attached my account information and problems in this massage please solve my problem they only giving me lollipop i hope you will understand my position

Dear zeeshanwasir577, did you send an email to the address that the live chat support gave you?

Do I understand correctly that the KYC cannot be completed directly through the casino website, and that they asked you to send your documents by email instead?

If so, have you already sent everything they requested via email?

Yes when they told me that you sent all the documents through email i also sent them all my documents which they mentioned but till now they will not give me any response i also can't understand i sent them all the things which they demand still they are not my kyc option functional i already told you they gave me lollipops thats why i want to help from you because i trust you're casino i aslo sent you email for their chats please solve my problem i am very upset and worried about it my funds are stuck

Dear zeeshanwasir577, have you received any updates regarding the verification from the casino?

No

Thank you very much, zeeshanwasir577, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear zeeshanwasir577,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a BC.Game Casino representative to join this conversation and participate in resolving this complaint.

Dear BC.Game Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Stefan,

Unfortunately, we are unable to assist this user due to a breach of our terms of service. I have sent you the proof regarding this.

Best Regards

BC.GAME

Dear zeeshanwasir577,

I was informed by a casino representative that you haven't passed the KYC. We were provided with the evidence and I have to inform you that we believe the casino acted within its terms and conditions.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.