BC.Game Casino - El jugador está teniendo problemas con el proceso de retiro.

Hello,

Thank you for reaching out and sharing your concerns.

After carefully reviewing your communication with the casino support team, I have concerns that your gameplay may not have occurred on BC.Game. Further analysis of the initial screenshot suggests the presence of a casino scheme that we have encountered previously.

We strongly urge you not to deposit any more funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical layouts. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits. Such casinos include:

• xandro.top
• rixwin.top
• astralwin.com
• hkpod.com
• golden47.com
• chainbetz.com

This list is not exhaustive, as these sites frequently disappear and reappear under different names.

• Do any of these sites resemble the one you played at?
• Could you kindly provided the website link of the online casino you played at?

We strongly advise you to cease all interactions with this casino and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear kacperliderio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello kacperliderio,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear kacperliderio,

thank you for your messages and patience.

• Could you please provide the casino website link you use to access it?
• Do you use a computer or a mobile device?
• Are you using the mobile application?

Looking forward to your reply,

Katarina

Dear kacperliderio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru