BC.Game Casino - El retiro del jugador se retrasa.

I have been looking for a solution to my withdrawal for 72 hours, and in addition to 72 hours they have asked me to wait another 48 hours. The money has never left bcgame. Besides, I am an active player and I deposit money daily. Support only keeps repeating the same thing to me and they don't give me a solution.

Tengo 72 horas buscando que me solucionen mi retiro aparte de 72 horas me an pedido que espere otras 48 horas el dinero nunca ah salido de bcgame aparte soi un activo jugador u deposito diario dinero el soporte solo me repit3 lo mismo y no me dan solucion

Hello waaltchavez,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello,

Please provide the order number related to the withdrawal.

Best Regards

BC.GAME

Dear waaltchavez,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.