BC.Game Casino - Jugador denuncia manipulación del sitio web y problemas con las apuestas.

Hello, I've been presenting evidence for some time about the malfunctioning of this casino, providing photographic evidence of its manipulations and its fake licenses, since they are not on record.

Today, playing limbo, when I realized it, I lowered dozens of bets by x12 to 0.04 ltcs. I noticed that several times a number above 12 came up, making the bet a failure, all red. I look at the bet details and it appears that I have +100 bet, but my 12 is still there.

allow this casino to operate and I will surely be ignored again or told that the casino is correct and I am the one who modified, tells me and confirms everything.

Buenas vengo tiempo presentando pruebas sobre el mal funcionamiento de este casino dando pruebas fotos de sus manipulaciones y sus licencias falsas ya que no constan.

Hoy jugando limbo para cuando me di cuenta me bajo decenas de apuestas en un x12 hasta0.04 ltcs me fijo que varias veces salio un numero por encima de 12 dandome por fallida la apuesta todo rojos, miro en detalles de apuesta y aparece como que tengo +100 de apuesta pero mi 12 sigue hay.

permitir que este casino funcione y seguramente se me vuelva a ignorar o a decir que el casino esta en lo correcto y yo soy el que modifico , me dice y confirma todo.

Dear Fander89,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

I checked the game and observed this payout these settings:

Please allow me to ask you a few questions so I can better understand the situation.

• When was the last time you were in contact with casino support regarding the issue?
• Could you please describe in more detail what preceded the moments when you changed the settings to payout = 12?
• Share screenshots here or submit the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Fander89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Fander89, for providing the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Fander89,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, Please share more details and screenshots so we can check and assist you.

Dear Fander89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru

We’ve reopened this complaint at the request of Fander89. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

What else should I send?

It is clear that the images show that the hardware acts randomly in X situation. I do not think that out of desire I would automatically raise the bet to lose money, time and patience.

I only ask for this clear hardware failure, not the 4 or 5 max bet failures for example that have occurred throughout my stay.

Not even a formal complaint because you are not licensed to operate in Spain, it's a coincidence that the system does not prohibit you (the only casino that does not do so).

Nor the Chargeback for excessive losses dictated by THE regulation rule etc etc etc.

Since my RTP "excessive losses" does not even reach 42%, I am not talking about profits, withdrawals, etc. I am talking about RTP that should have at least a short-medium margin but the usual 70-90% that is usually standard according to the law "I send a PDF with the laws" they should make a chargeback "in accordance" with that range, so we would be talking about hundreds.

Why can't a formal trial be opened against these people? Why are we so unprotected?

I carry the pfj of the law in my hand and they should give in or the results just have to be read, and I only ask for THIS ERROR shown.

https://www.boe.es/buscar/doc.php?id=BOE-A-2023-6735

Que mas deberia enviar?

Esta claro que las imagenes muestran que el hardware actua aleatoriamente en X situación no creo que por apetecimiento me auto suba la apuesta para perder dinero, tiempo y paciencia.

Solo pido este fallo de hardware claro, no los 4 o 5 de max bet por ejemplo que me a echo a lo largo de mi estancia.

Ni la denuncia formal debido a que estais sin licencia REGLAMENTARIA para actuar en España, casualidad el sistema no te prohibe ( unico casino que no lo hace).

Tampoco el Chargeback por perdidas excesivas que dicta LA regla de regulacíon etc etc etc.

Dado que mi rtp "perdidas excesivas" no llega ni al 42% no hablo de ganancias retiros etc hablo de rtp que debe tener minimo un margen corto-medio pero de el habitual 70-90% que suele ser estandar segun la ley " envio pdf con las leyes" deberian hacer un chargeback "acorde" a ese rango por lo cual hablariamos de cientos.

Por que no se puede abrir un juicio formal contra estos? Por que estamos tan desprotegidos.

Cargo el pfj de la ley en la mano y deberian ceder o serultados solo hay que leerlo, y solo pido ESTE ERROR mostrado.

https://www.boe.es/buscar/doc.php?id=BOE-A-2023-6735

Dear Fander89,

The casino representative who responded isn’t a specialist, so they need a clearer explanation of your complaint.

Please:

• Attach the screenshots you’ve already uploaded.
• Describe on each screenshot what happened, what you expected, and include the exact date and time.
• Explain the situation step by step, as if the reader doesn’t know how the game works.

Right now, from their perspective, it’s just someone saying "something’s not working; I want a refund." A more detailed explanation will help them locate your case in their system and resolve it faster.

Thanks you.

Dear Fander89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Matej
Casino.Guru