BC.Game Casino - Jugador disputa porcentaje de apuesta incorrecto.

Hello.

I want to file a complaint against BC.Games casino regarding incorrectly credited percentage of the bet in the Le Viking slot. According to the terms, I should have received a certain percentage of return or bonus, but it was calculated incorrectly or credited in a smaller amount.

I contacted support on 06/05/2025 at 11:41:20. I was repeatedly answered with standard messages that "the case has been transferred to the main department", "we will check", "please wait", but still not provided:

Calculations by wager or percentage,

Specific deadlines,

An objective response to the request.

Event/Transaction Number: 8659510

What I ask for:

Recalculate the percentage of the bet for this game,

Provide the exact formula/mechanics of calculation,

In case of an error, credit the missing amount.

Thank you for your help in resolving the situation.

Здравствуйте.

Хочу подать жалобу на казино BC.Games по поводу неправильно зачисленного процента от ставки в слоте Le Viking. Согласно условиям, я должен был получить определённый процент возврата или бонуса, но он был рассчитан неверно или зачислен в меньшем размере.

Я обратился в службу поддержки 05.06.2025 в 11:41:20. Мне многократно отвечали стандартными сообщениями, что «дело передано в основной отдел», «мы проверим», «пожалуйста, подождите», но до сих пор не предоставлено:

Расчётов по вейджеру или проценту,

Конкретных сроков,

Объективного ответа на запрос.

Номер события / транзакции: 8659510

Что я прошу:

Провести пересчёт процента от ставки по данной игре,

Предоставить точную формулу/механику расчёта,

В случае ошибки — начислить недостающую сумму.

Благодарю за помощь в разрешении ситуации.

Dear artemgoroh67,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

To assist you effectively, could you please provide us with a bit more information?

• What specific percentage of return or bonus were you expecting based on the Terms and Conditions?
• Could you please share a link or screenshot of the Terms where these return amounts are specified?
• How much money did you bet, what percentage did you receive, and what amount were you expecting?

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards,

Veronika

Hello. Thank you for considering the complaint.

I want to confirm that the problem is indeed the incorrectly calculated bet percentage in the Le Viking slot. I have carefully studied the terms and conditions specified on the casino website and have come to the conclusion that the percentage actually credited does not correspond to the specified conditions.

I contacted BC.Game support, but received only template responses, without explanation and without providing the formula by which the calculated amount was made. Therefore, I ask the following:

Provide the exact formula used to calculate the bet percentage in the Le Viking slot.

Please explain why the amount credited to my balance is different from what was expected.

Recalculate the winnings if the calculation was indeed made with an error.

Здравствуйте. Благодарю за рассмотрение жалобы.

Хочу подтвердить, что проблема действительно заключается в неверно рассчитанном проценте ставки в слоте Le Viking. Я внимательно изучил правила и условия, указанные на сайте казино, и пришёл к выводу, что фактически зачисленный процент не соответствует указанным условиям.

Я обращался в службу поддержки BC.Game, однако получал только шаблонные ответы, без разъяснения и без предоставления формулы, по которой была произведена расчётная сумма. Поэтому прошу следующее:

Предоставить точную формулу, по которой был рассчитан процент по ставке в слоте Le Viking.

Пояснить, почему сумма, зачисленная на мой баланс, отличается от ожидаемой.

Провести перерасчёт выигрыша, если расчёт действительно был произведён с ошибкой.

Thank you for your response. However, you have not answered any of the questions I asked you.

• What specific percentage of return or bonus were you expecting based on the Terms and Conditions?
• Could you please share a link or screenshot of the Terms where these return amounts are specified?
• How much money did you bet, what percentage did you receive, and what amount were you expecting?

Please provide me with evidence that the bet was calculated incorrectly so that we can investigate the issue and contact the casino representative.

Dear artemgoroh67,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.