BC.Game Casino - La cuenta del jugador está bloqueada y los retiros están desactivados.

Hello, they have blocked my account with 9550 trx which is equivalent to about €2200 and they have told me that you can contact them by email to be able to withdraw the money that is in the account since they have deactivated the withdrawals but they do not answer my Gmail.

Buenas me an bloqueado la cuenta con 9550 trx que equivale a unos 2200€ y me an dicho que contaste con ellos por correo para poder retirar el dinero que hay en la cuenta ya que me an desactivado los retiros pero no me contestan a los Gmail

Dear Gorka88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Have you passed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, they blocked me in less than a day, I entered the money, played and won with real balance without bonuses and they asked me for the KYC to withdraw it, I sent it and they said that this KYC was registered in another account that I have not played for a long time and I wanted to make a KYC transfer to this account but they do not want to, so they told me to request the withdrawal of my money by Gmail, I have requested it by email but they do not answer me, I only played sports betting and casino but I did not play any bonus, only with real balance

Buenas me bloquearon en menos de un día ingresé el dinero jugué y gané con saldo real sin bonos y me pidieron el kyc para retirar los envíe y decían que ese kyc estaba registrado en otra cuenta que hace mucho que no juego y quería hacer una transferencia de kyc a esta cuenta pero no quieren entonces me dijeron que solicitará por Gmail el retiro de mi dinero lo e solicitado por correo pero no me contestan solo jugué a apuestas deportivas y a casino pero no jugué ningún bono solo con saldo real

First they told me that the KYC could be transferred to this account and then they told me that they would contact me via Gmail to withdraw the funds but they don't answer me via Gmail

Primero me dijeron que se podía transferir el kyc a esta cuenta y luego me dijeron que me contactarán por Gmail para retirar los fondos pero no me contestan al Gmail

I'm still waiting for them to reply to my emails. I've already sent them several emails giving them all the information they need to withdraw the balance, but I still haven't heard from them. They don't reply to my emails.

Sigo esperando a que me responda los correos ya les mandé varios correos dándole toda la información que me piden para retirar el saldo pero sigo sin tener noticias de ellos no me responden los correos

Dear Gorka88,

The casino representative provided me with evidence outside of this thread that strongly suggests your association with other accounts in the casino.

Have you registered and used other accounts in the casino previously?

Please let me know.

I already said that I had another account but it's been a while since I logged into that account because I have the 2fa and my phone broke, I sent them a Gmail to restore it and in two months they haven't answered me, so I created another one and wanted to do a KYC transfer that it is possible, the person in the chat told me, what was my surprise that first the person in the chat tells me that they will do the KYC transfer for me and then after a few minutes they tell me that it is not possible, they proceed to block my account without being able to enter my account, they send me that in order to withdraw my money I have to send them this

1. BCGame username

2. Registered email address

3. Deposit transaction (TXID)

4. Commonly used IP address

5. Commonly used device

Everything has been sent by email and I'm waiting for a reply. I'm a good player. I just want the KYC transferred to this account or to be able to withdraw the money. It's a good casino and I really like playing here.

Ya dije que tenía otra cuenta cuenta pero hace tiempo que no entro en esa cuenta porque tengo el 2fa y se me rompió el móvil les mandé un Gmail para restablecerlo y en dos meses no me an contestado entonces cree otra y querecia hacer una transferencia de kyc que se puede me lo dijo la del chat cual es mi sorpresa que primero la del chat me dice que si que me hace la transferencia de kyc y luego a los minutos me dicen que no se puede proceden a bloquear mi cuenta sin poder entrar en mi envían que para poder retirar mi dinero tengo que mandarle esto

1. Nombre de usuario de BCGame

2. Dirección de correo electrónico registrada

3. Transacción de un depósito (TXID)

4. Dirección IP de uso común

5. Dispositivo de uso común

Está todo enviado por correo y estoy a la espera de que me contesten soy buen jugador solo quiero que me transfieran el kyc a esta cuenta o poder retirar el dinero es un buen casino y me gusta mucho jugar aquí

Hello, I still haven't heard from BC Game. I sent them everything they asked me for by email. It's been more than 15 days since they told me they would respond. There are 10 to 15 days and they still haven't answered me. I sent them everything they asked me for to withdraw the balance in my account.

I invite you to invite bc game to the chat to try to solve this problem.

Buenas sigo sin tener noticias de bc game les envié por correo todo eso que me pidieron an pasado más de 15 días que me dijeron de plazo para que me contesten hay de 10 a 15 días y siguen sin contestarme le mandé todo lo que me pidieron para retirar el saldo que hay en mi cuenta

Les invito a que inviten al chat a bc game para intentar solucionar este problema

Thanks for your patience.

The casino sent evidence, however, we didn't find it conclusive and asked for more clarifications on the matter We are waiting for the casino to reply.

Hello, they have unblocked my account but in my balance I had 9579 trx and now I only have 1880 trx. They have let me withdraw 1880 but I am still missing 7630 trx and they have blocked my account again. I have contacted them since that money is mine and I have not used any bonus. By the way, proof photos and screenshots

You see, I've won all my money playing roulette or at the casino, playing Crash, and they start destroying me, I don't know what it is, and they take 7693trx from me an hour before unlocking my account.

Buenas me an desbloqueado la cuenta pero en mi saldo tenía 9579 trx y ahora me salen solo 1880 trx me an dejado retirar 1880 pero me siguen faltando 7630 trx y me an vuelto a bloquear la cuenta me e puesto en contacto con ellos ya que ese dinero es mío y yo no e utilizado ningún bono de paso fotos de prueba y capturas

Ves todo mi dinero lo e ganado en la rouleta o en el casino jugando al crash y me pone ellos destruir que no se lo que es y me quitan 7693trx una hora antes de desbloquearme la cuenta

If we do not reach an agreement, I will escalate the case and file a lawsuit against them since the account balance was entirely mine without any bonuses used or anything and they have taken the balance from me in my face, the 7693 trx that they took from me for having played and having won fairly without using welcome bonuses or anything, so I claim what is mine.

Si no llegamos a ningún acuerdo escalare el caso y pondré una demanda contra ellos ya que el saldo de la cuenta era íntegro mío sin ningún bono utilizado ni nada y me an quitado el saldo por la cara los 7693 trx que me an quitado por haber jugado y haber ganado limpiamente sin utilizar bonos de bienvenida ni nada asín que reclamo lo que es mío

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thanks for the updates, Gorka88.

Do you have further updates regarding this case?

Please let me know.

Good, nothing, they refuse to pay me and the money is not from any bonus as I said or anything, I mean, they saw that I won and they stole 7693 trx from me and I didn't request that, nor a welcome bonus or anything, it was my real balance and they blocked my account and they wash their hands.

Buenas nada se niegan a pagarme y eso que el dinero no es de ningún bono como dije ni nada osea an visto que e ganado y me an robado 7693 trx y eso no solicité ni bono de bienvenida ni nada era saldo real mío y me an bloqueado la cuenta y se lavan las manos

Hello,

We would like to inform you that our system identified multiple accounts associated with this user, which is a clear violation of our Terms of Service. As a result, all related accounts have been locked.

Despite the breach, we proceeded with a one-time withdrawal of the user’s initial deposit as a courtesy. The withdrawal was successfully processed on 2025-03-24 at 07:15:22. Following the completion of this transaction, the account was permanently locked.

Due to the user’s continued violation of our terms through the creation and use of multiple accounts, we are unable to offer any further cooperation or support in this matter.

Best regards,

BC.GAME

That thing about multiple accounts is a lie, I only had one, as I already said, I had the 2fa and my old phone broke and that's why I created another account and in the other account I had losses of more than $5,000 and it's that I created it, I won a little, but of course they don't care when you win today, but when you lose, this casino is incredible.

Eso de varias cuentas es mentira solo tenía una como ya dije que tenía el 2fa y se me rompió el móvil antiguo y por eso cree otra cuenta y en la otra cuenta tenía perdidas de más de 5000$ y está que la cree gane un poco pero claro no les interesa cuando hoy gana pero cuando pierde si es increíble este casino

Dear Gorka88,

After reviewing the evidence from the casino, multiple accounts are associated with your current account, more than the previously mentioned one account.

Creating multiple accounts in online casinos is prohibited, and I would recommend you abandon the practice of creating multiple accounts in the casino. If you lose access to a previous account, it would be in your interest to inform the casino before creating and depositing to a new account.

Based on the evidence, however, more than 2 accounts associated with your details were found, and therefore clear breach of casino terms occurred. Considering this evidence, we can't argue that the casino should return your winnings, and the complaint will be closed as unjustified.