BC.Game Casino - La cuenta del jugador se cierra después de ganar.

Hello, I registered at BC Game and with the welcome bonus, I won 552 euros after weeks of effort to achieve it, but when I went to withdraw it, they blocked my account, I contacted them and they told me to send an email to But seconds later I get an email saying that I get an email saying "I regret to inform you that your message could not be delivered."

be delivered to one or more recipients", I feel cheated, this is an injustice

Hola, me registre en BC Game y con el bono de bienvenida, gane 552 euros tras semanas de esfuerzo para lograrlo, pero en el momento que fui a retirarlo, me bloquearon la cuenta, me puse en contactos con ellos y me dicen que envie un correo a support@bc.game pero a los segundos me llega un correo diciendo que me llega un correo diciendo "Lamento informarle que su mensaje no pudo

ser entregado a uno o más destinatarios", Me siento estafada, esto es una injusticia

Dear uifhd7f8dfdhudfhdfdf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

I checked to send email to casino support and didn't encounter this issue.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise which email address sent the email from?
• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent the email with the same one from bc.game, it is: I registered at the casino a few weeks ago taking advantage of the welcome bonus they give, with a lot of effort I managed to collect 552 euros with blackjack bets, and sports bets, but as soon as I made the withdrawal of the balance, they took me out of the account and when I tried to log in again, I received this error: "Error 4001: Account verification is required." and when I want to contact them by email I receive an email within seconds saying that the email was not sent, attached photos, thank you very much

El correo lo envie con el mismo de bc.game, es: uifhd7f8dfdhudfhdfdf@gmail.com me registre en el casino hace unas semanas aprovechando el bono de bienvenida que dan con mucho esfuerzo logre reunir 552 euros con apuestas de blackjack, y apuestas deportivas, pero en cuanto hice el retiro del saldo, me sacaron de la cuenta y cuando intente iniciar sesion de nuevo, recibo este error: "Error 4001: Se requiere una verificación de la cuenta." y cuando quiero contactar con ellos por correo recibo un correo electronico a los segundo diciendo que el correo no fue enviado, adjunto fotos, muchas gracias

I think it is because of the length or the character format of my email, that is why it prevents me from sending the email, because when the account was working I also did not receive the password change messages, because I used a Gmail email with random characters generated for greater security against hacks, please give me an answer, is there any way to fix this?

pienso que es por la longitud o por el formato de caracteres de mi correo electronico, por eso me impide enviarles el correo, porque cuando la cuenta estaba funcionando tampoco me llegaban los mensajes de cambio de contraseña, porque utilize un correo gmail con caracteres aleatorios generados para mayor seguridad frente a los hackes, porfavor dame una respuesta, ahi alguna forma de arreglar esto?

Today they just lied to me. They told me that the email is not currently active, when I tried sending emails with another Gmail and they received them perfectly.

Hoy directamente me mienten. me dicen que el correo actualmente no está activo, cuando he probado a enviar correos con otro gmail y si les a llegado perfectamente.

Thanks for your reply.

Have you discussed the need for verification of your player's account and the block of your account with casino support on that occasion? With what result?

My account is verified with KYC correctly

mi cuenta esta verificada con el kyc correctamente

Thanks for your patience.

The casino representative contacted me outside the complaint thread and shared evidence of multiple accounts. Is there any particular reason you created multiple accounts in the casino?

That is a lie, and I assure you that they will not be able to prove it because it is totally false. Only me and my son are registered at the casino, each with the KYC verified. I have read the casino rules and I did not violate any rules since it is totally legal for a family member, in this case my son, to have an account at the casino, also with the KYC verified. My son registered from home with a different IP address than mine. In question, I have never violated the casino rules, and I repeat, they will not be able to prove it because it is totally false. I sense that the casino, due to the format of my email, may seem disposable, but in no case is it like that. It is a fully functional Gmail email and I chose that format as anti-hacker security. Thank you very much for your help, I hope this is resolved in the best way.

eso es mentira, y te aseguro que no podran demostrarlo porque es totalmente falso, en el casino solo estamos registrados yo y mi hijo cada uno con el kyc verificado, me he leido las normas del casino y no viole ninguna norma ya que es totalmente legal que un familiar en este caso mi hijo, tenga cuenta en el casino, ademas con el kyc verificado. mi hijo se registro desde su casa con una direccion ip diferente a la mia. en cuestion jamas he violado las normas del casino, y lo repito, no podran demostrarlo porque es totalmente falso. Intuyo que el casino por el formato de mi correo puede parecer desechable pero en ningún caso es así, es un correo de Gmail completamente funcional y elegí ese formato como seguridad anti-hackers. muchas gracias por vuestra ayuda, espero que esto se solucione de la mejor manera.

I apologize but the casino provided sufficient evidence many more accounts were created using similar random email addresses with other connecting factors with activity close together which lets us believe this wasn't accidental.

Due to overwhelming evidence, we can't argue in your favor and the complaint will be closed as unjustified. I would recommend you don't create multiple accounts in online casinos in the future as the result might be similar to this case, where your balance was confiscated.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.