BC.Game Casino MX - La cuenta del jugador ha sido cerrada.

Hello, my account was permanently blocked and I haven't received any response regarding the withdrawal of my deposited funds. I haven't withdrawn any funds or earnings; my account is verified as indicated. When I try to withdraw, instead of the correct amount, I'm shown a completely different amount. Screenshots are attached. Thank you.

hola,bloquearon mi cuenta permanentemente y no recibo respuesta para retirar mis fondos depositados ,no retire nada de fondos o ganancias mi cuenta está verificada como lo indica ,en la opción de retirar en lugar que me aparezca la cantidad que aparece me dan una cantidad que no se ni como salió ,a continuación las capturas de pantalla, Gracias

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila