BC.Game Casino MX - La cuenta del jugador ha sido cerrada sin explicación.

A few days ago, I was playing on my usual platform without any problems. I was depositing and withdrawing without issue; my account was verified and everything was fine. But a few days ago, when I requested a withdrawal of $400 that I earned from a deposit made via SPEI, I noticed it was taking a long time to arrive. When I tried to check the status, I was logged out of my account and couldn't log back in. I contacted support via email, but they didn't give me a clear answer. I have proof of previous deposits and withdrawals and a good payment history, and I want a solution. I will file a complaint with CONDUSEF or wherever I need to go, not because of the amount, but because of the scam of blocking my account and not explaining what happened.

Hace unos días me encontraba jugando en la plataforma que siempre usaba sin ningún problema, Depositaba y retiraba sin ningún detalle ya estaba verificado y todo muy bien, pero hace unos días al solicitar un retiro por el monto de 400$ que gane con un depósito que hice vía spei note que demoraba en llegar y cuando quise checar el estado me saco de la cuenta y ya no me dejó entrar, hablé a correo soporte y no me dieron respuesta clara tengo pruebas de depósitos y retiros anteriores y buen historial y quiero una solución oh meteré a condusef oh donde tenga que dirigirme no por el monto si no por la transa de bloquear y no explicar que paso

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you didn't activate any bonuses on top of your deposit?
• When exactly did you create your casino account, and when was it closed?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina