BC.Game Casino MX - La cuenta del jugador ha sido restringida y los fondos confiscados.

This is outrageous! Even playing fair doesn't guarantee you'll lose your funds at this casino. Be very aware of cases like mine: nothing is safe on this platform anymore. Now it turns out you can't play here without being constantly afraid, because any normal move or unintentional mistake can be considered serious enough to permanently close your account.

The truth is that since they changed their backing and jurisdiction, nothing is safe on this platform anymore.

In my case, they decided to restrict my account and confiscate all my principal under the accusation of "arbitrage," simply for having deposited funds from two different bank accounts. I want to clarify that BOTH bank accounts are legally in my name; I am the sole account holder and I did not use any third-party accounts.

Despite providing live chat support with the original PDF bank statements proving my full ownership of both accounts, they flatly refused to conduct a fair audit and notified me in writing that they will not refund my initial deposits, let alone anything else. I have never encountered this problem with any other casino when transferring my personal funds. This is a complete misappropriation of my money. I demand that they review my evidence.

Honestly, I don't know who's in charge here or who makes these absurd regulatory decisions in their system, but it's something that doesn't even benefit them as a business. At the very least, they should check my entire gaming history before acting so drastically: if they did, they'd clearly see that I've lost far more than I've won on their platform. I'm not a scammer; I'm a real customer who has invested their money there.

Es el colmo!! Ya ni jugando limpio te abstienes a qué pierdas tus fondos en este casino, tengan muy en cuenta casos como el mío: ya nada es seguro en esta plataforma. Ahora resulta que no podrás jugar aquí sin tener miedo en todo momento, porque cualquier movimiento normal o error sin intención puede ser considerado por ellos como algo tan grave como para aplicarte el cierre definitivo de tu cuenta.

La verdad es que desde que cambiaron de respaldo y jurisdicción, ya nada es seguro en esta plataforma.

En mi caso, decidieron restringirme la cuenta y confiscarme todo mi capital principal bajo la acusación de "arbitraje", simplemente por haber depositado desde dos cuentas bancarias distintas. Quiero aclarar que AMBAS cuentas bancarias están legalmente a mi nombre, soy el único titular y no utilicé cuentas de terceros.

A pesar de que le proporcioné al soporte por el chat en vivo los estados de cuenta oficiales en PDF original que demuestran mi titularidad absoluta de ambos bancos, se negaron rotundamente a auditarlos de forma justa y me notificaron por escrito que no me devolverán ni mis depósitos iniciales ni al menos eso. En ningún otro casino he tenido este problema por mover mis fondos personales. Es una apropiación totalmente indebida de mi dinero. Exijo que revisen mis pruebas

La verdad, no sé quién está al mando de esto o quién toma estas decisiones regulatorias tan absurdas en su sistema, pero es algo que ni siquiera a ellos les conviene como negocio. Mínimo deberían checar mi historial completo de juego antes de actuar de forma tan drástica: si lo revisaran, verían claramente que he perdido muchísimo más de lo que he ganado en su plataforma. No soy ningún estafador, soy un cliente real que ha dejado su dinero ahí.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you confirm that both bank accounts are registered solely in your name?
• Are you aware of having opened multiple accounts at BC.Game Casino?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila