BDM Bet Casino - El jugador no puede acceder a su cuenta ni retirar fondos.

I have 235 but they won't let me access the account. I'm not interested in the account. I want the money.

Tengo 235 pero no me dejan acceder a la a la cuenta. No me interesa la cuenta. Quiero el dinero.

Dear albertorgpi10,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify why your account was closed? Has the casino blocked your account or have you decided to close it? If the casino blocked you and you received an email explaining their decision, kindly forward it to me. My email address is veronika.l@casino.guru.

Could you please advise if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I don't know why my account was closed or deactivated. The Casino did it and I didn't make any withdrawals

No sé porque se cerró o desactivó mi cuenta. Lo hizo el Casino y no hice ningún retiro

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate in sports betting?

I don't know the exact type of game.

El tipo exacto de juego lo desconozco

Please try to remember. Also, send me all the communication between you and the casino that could be relevant to the investigation of your case. My email is veronika.l@casino.guru. Your cooperation is of utmost importance for us to proceed with your complaint. If the requested evidence is not provided, regrettably, we may be forced to reject the complaint. We appreciate your understanding and willingness to assist in this matter.

Dear albertorgpi10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I understand that some slots

Entiendo que unos slots

Thank you for your reply. Have you received any email from the casino after your account was blocked? Please forward it to me. My email address is veronika.l@casino.guru.

Dear albertorgpi10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.