BDM Bet Casino - La cuenta del jugador ha sido cerrada.

My account was deactivated without any notice. The account was verified. They requested additional documentation to withdraw the money but did not give any further justification or response. I have €20,025 in the account.

A minha conta foi desativada sem aviso. A conta estava verificada. Solicitaram mais documentação para retirar o dinheiro mas não deram mais nenhuma resposta de justificação. Tenho 20025€ na conta

Hello adomingos1990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BDM Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your account during the process.

Looking forward to your answer.

Regards,

Nick

My account was fully verified and I had already made several withdrawals. They only requested a bank statement 4 days ago. They don't give me any response to the matter and there's no chat available for me.

A minha conta estava toda verificada, e já tinha feito vários levantamentos. Solicitaram apenas um extrato bancário há 4 dias atrás. Não me dão qualquer resposta ao assunto e não tenho chat disponível para mim.

Hello adomingos1990,

Usually, the live chat can't give out such information anyway. Did you contact the casino's e-mail support? If yes, please forward it to nikolas.b@casino.guru.

If not, please contact them as soon as possible.

Regards,

Nick

Dear adomingos1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.