Belabet Casino - La cuenta del jugador está cerrada e inaccesible.

Since the casino has not responded yet, I would like to file a complaint here. I deposited €25 and the money was credited to my account according to support, but the account is blocked and I cannot access it.

Da das Casino sich bis jetzt nicht zurückgemeldet haben möchte ich hier eine Beschwerde einreichen ich habe 25 € eingezahlt und das Geld wurde meinem Konto zwar gutgeschrieben laut Support aber das Konto ist gesperrt ich kann nicht zugreifen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear simplyme,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• How long have you been a player at this casino, please ?
• Have you had a chance to participate in a gameplay, please?
• Did you pass the verification before you lost access to the account?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

I registered at this casino and was then redirected to the deposit page. I claimed the welcome bonus and deposited via credit card. Then I was logged out and couldn't log back in, receiving a message that my account was blocked, even though the money had already been successfully paid by credit card. Support is not very helpful; they say they'll forward the case to the relevant department and that they'll contact me by email. So far, nothing has happened—no feedback and no explanation as to why the account is blocked!

Ich habe mich in diesem Casinos neu registriert und wurde dann auf die Einzahlungsseite geleitet, habe den wilkommensbonus in Anspruch genommen und per Kreditkarte eingezahlt.Dann wurde ich ausgeloggt und konnte mich nicht mehr einloggen mit der Meldung das Konto ist gesperrt das Geld war aber schon per Kreditkarte erfolgreich bezahlt.Der Support ist wenig hilfreich und sagt er leitet den Fall an die relevante Abteilung und man würde sich per E-Mail melden.Bis jetzt ist nichts passiert, keine Rückmeldung und keine Äußerung warum das Konto gesperrt ist!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear simplyme,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina