bet O bet Casino - El reintegro del jugador se ha retrasado.

On February 3rd, I requested a withdrawal from my account, which has not yet been processed. I have been requesting a solution via chat and email, but only a bot responds, saying they will escalate the case or contact me when they have an answer (which never happens). According to the website, transfers take 3 to 5 business days, but 8 business days have passed and nothing, just evasive answers. The requested transfer has only appeared as "pending" since the first day, and there is no one to complain to if only a bot responds.

It is worth noting that since that day my casino account has been verified, as well as my e-wallet that I used to transfer the money.

Do not use voucher.

Thank you for your attention.

El 03 de febrero solicité un retiro de mi cuenta el cual no se ha realizado he estado solicitando solución por por el chat y vía correo pero solo responde un bot, diciendo que escalarán el caso o que se contactarán con migo cuando tengan repuesta (cosa que no pasa), según la página traen en trasferí de 3 a 5 días hábiles, ya pasaron 8 hábiles y nada solo evasivas, la trasferencia solicitada solo me aparece como "pendiente" desde el primer día y no hay ha quien reclamarle si solo responde un bot.

cabe destacar que desde ese día mi cuenta de casino está verificada al igual que mi e-wllet que utilice para que se transfiriera el dinero.

No utilice bono.

Gracias por atenderme.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Edd24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Edd24,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, good morning, I haven't received any response from Betobet, everything remains the same.

Thank you for looking into my case.

Hola buenos días, no he tenido ninguna respuesta por parte de Betobet, todo sigue igual.

Gracias por atender mi caso.

Dear Edd24,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.

Karla M.