BETANDYOU Casino - El retiro del jugador está bloqueado.

They don't give me my earnings. Betandyou site crashed my earnings, they don't give me my money. I can't withdraw my earnings for 7 days, they keep asking me to send an e-mail. I send an e-mail and despite giving the requested information and documents, they don't give me my money. They don't let me withdraw. They blocked my withdrawal, I can't withdraw anything. A site that can't even send a small amount like 35 thousand ₺, shame on you.

Kazancımı vermiyorlar. Betandyou sitesi kazancıma çöktü, paramı vermiyorlar. 7 gündür kazancımı çekemiyorum, sürekli mail at diyorlar. Atıyorum mail ve istenilen bilgi ve belgeleri vermeme rağmen paramı vermiyorlar. Çekim yaptırmıyorlar. Çekim engeli koydular, hiçbir şekilde çekim yapamıyorum. 35 bin ₺ kadar küçük bir miktarı bile gönderemeyen bir site, yazıklar olsun.

Hello ferobey77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETANDYOU Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and until then, you should not be able to withdraw any balance.

Looking forward to your answer.

Regards,

Nick

First they asked for my ID, then they asked for my selfie ID, they asked for my bank statements, I sent them all, then they asked for a selfie ID via e-mail, a photo that would be visible in the e-mail, I sent it, then they asked for an ID again, I sent it, then they started asking me for other people, I have no connection with anyone, then they asked for an ID again, then they accepted everything, they said they would get back to me in 72 hours, then they asked for a driver's license, I don't have a driver's license, then they asked for a passport, I sent that too, I sent whatever they asked, they approved my documents, 150 hours have passed, still no progress, they do not respond, they do not make an explanation

benden önce kimlik istediler sonra selfie kimlik istediler banka özetlerimi istediler hepsini gönderdim sonra mail üzerinden selfi kimlik mail görünecek şekilde fotoğraf istediler gönderdim daha sonra tekrardan kimlik istediler gönderdim sonra bana başka kişileri sormaya başladılar benim kımse ile bağlantım yok sonra tekrardan kimlik istediler sonra hersey kabul ettiler 72 saat içinde geri dönüş yapacaz dediler sonra Ehliyet istediler ehliyetim yok benim daha sonra pasaport istediler onuda gönderdim ne istedilerse gönderdim belgelerimi onayladılar 150 saat geçti hala gelişme yok ve cevap vermiyorlar açıklama yapmıyolar

Hello ferobey77,

As stated above, verification may take up to 14 days and they may request the same document multiple times.

Once your account gets verified, it might take another 2 weeks to receive your withdrawal (of course it can take less).

Please let us know in case it would take longer than the recommended period so we can intervene.

Regards,

Nick

Dear ferobey77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.