BETANDYOU Casino - El retiro del jugador está retrasado y no cuenta con soporte.

Well, I've been using the bookmaker for a while and I've never had any problems except until 4 days ago when I requested a withdrawal for $ 2300 through astropay and it didn't arrive in the "normal" time. I waited to see if it would arrive later and hours passed and I contacted support and they only answered me to wait up to 48 hours after the complaint, 48 hours passed and the withdrawal never arrived, I contacted support again and they only told me to wait another 10 hours, this is how I've been doing with this bookmaker that doesn't seem like real people are from support because all the answers were generic and always the same, so far I've been waiting for said withdrawal for more than 95 hours and it doesn't seem like it will arrive, I want please if you can help me or if it's not possible at least for other people to know that if they have a similar problem, the support is useless for said bookmaker betandyou

Bueno, llevo tiempo usando la casa de apuestas y nunca había tenido problemas excepto hasta hace 4 días que solicité un retiro por $2300 por astropay y no me llegó en el tiempo "normal" me espere para ver si llegaba después y pasaron las horas y me comunique con soporte y solo me contestaban que esperara hasta 48 horas después de la queja, pasaron las 48 horas y nunca llegó el retiro, me volví a comunicar a soporte y solo me comentaban que volviera a esperar 10 horas más, así llevo está lata con esa casa de apuestas que no parece que ni personas reales sean del soporte porque todas las respuestas eran genéricas y sipre lo mismo, hasta ahora llevo más de 95 horas esperando dicho retiro y no parece que llegara, quiero por favor si pueden ayudarme o bien si no se puede mínimo que la demás gente sepa que si les surgen un problema similar el soporte no sirve para nada de dicha casa de apuestas betandyou

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

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It may take time to process withdrawals to bank accounts once they confirm sending. In my case, it was to an electronic wallet where the withdrawal usually took 10 minutes at the most. The withdrawal appears as in process, not sent. So far, they haven't asked me to verify my account, so it hasn't been necessary.

Waiting more than 100 hours for a withdrawal where the longest it took was 10 minutes is not normal, so I need help fixing this problem.

Puede tomarse tiempo en el proceso de retiro a cuentas bancarias una vez ellos den en confirmado de enviado, en mi caso es a un monedero electrónico donde habitualmente lo máximo que demoraba en llegar el retiro eran 10 minutos, aparte que en el retiro aparece como en proceso más no en enviado, hasta ahora no me han solicitado que verifique mi cuenta por lo que no ha sido necesario hasta ahora.

Esperar más de 100 horas por un retiro donde lo mas tardado eran 10 minutos no es algo normal por lo que necesito me ayuden a arreglar este inconveniente

I want to report that it has been resolved. I received the funds to make the withdrawal again, and this time it was confirmed. Thank you!

Quiero informar que ya se resolvio, me integraron los fondos para hacer el retiro nuevamente y esta vez se confirmo, Gracias!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear IFrancheR,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas