Betcoin.ag Casino - La cuenta del jugador ha sido cerrada sin explicación.

Hello good morning friends of Casino guru, what happened was that I saw the positive comments about betcoin.ag and decided to deposit to be able to play. At the beginning I had a loss but then I started to win, so I wanted to enter the next day and my account said disabled, and the truth is I was surprised because I had just started to play, so I wanted to talk to their live chat and they just told me to write to the email which I did but I still don't have any answer. I just want to know what's going on. My account is still not verified because they told me that when necessary they will ask me for the documents. If the problem is due to verification, I am willing to cooperate, but they don't tell me anything. So for this reason I am requesting help through you, so that you can enable my account. Thank you.

Hola buen día amigos de Casino guru lo que sucede fue que vi los comentarios positivos de betcoin.ag y decidí depositar para poder jugar al inicio tuve una perdida pero luego empecé a ganar entonces quise entrar al siguiente día y mi cuenta decía deshabilitada, y la verdad me lleve una sorpresa por que recién empezaba a jugar entonces quise hablar con su chat en vivo y solo me dijeron que escriba al correo support@betcoin.ag lo cual hice pero tampoco tengo una respuesta alguna solo quiero saber que sucede mi cuenta aun no esta verificada por que ellos me dijeron que cuando sea necesario me pedirán lo documentos, si el problema es por verificación yo estoy dispuesto a cooperar pero no me dicen nada entonces por esta razón es que solicito ayuda a través de ustedes puedan habilitar mi cuenta gracias.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Could you please provide the date of your registration with this casino??  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello good morning, the casino is unfortunate, I only started making live sports bets with smaller amounts, when I lost nothing happened but when I had profits they blocked me so this casino is not for making live sports bets or to say that I made many bets I only made a few because I had just entered the casino and the next day I was blocked, I was writing to them and they did not respond until I decided to put my complaint in casino guru they just responded to me and what they managed to say is to accept only my deposits since they would prove that I was cheating in live bets which is a lie but I am not going to risk them stealing my money and only accepted that they return my deposits, which seems very bad to me on their part that instead of providing a service they are taking advantage of you, I consider the case resolved but I want to show the unfair treatment that the casino gave me, thank you.

Hola buen Día, es lamentable el casino, solo empecé hacer apuestas deportivas en vivo con montos menores, cuando perdí no paso nada pero cuando tuve ganancias me bloquearon entonces este casino no es para hacer apuestas deportivas en vivo ni para decir que hice muchas apuestas solo hice pocas por que recién entraba en el casino y al día siguiente bloqueado, estaba que les escribía y no respondían hasta que decidí poner mi queja en casino guru recién me respondieron y lo que atinaron a decir es que acepte solo mis depósitos ya que ellos probarían que estaba haciendo trampa en apuestas en vivo lo cual es mentira pero no me voy arriesgar a que me roben mi dinero y solo acepte que me devolvieran los depósitos, cual me parece muy mal por parte de ellos que en vez de brindar un servicio se están aprovechando de uno, doy por resuelto el caso pero quiero evidenciar el trato injusto que me dio el casino gracias.

Hello,

thank you for your message and explanation.

Please understand that since you only placed bets on sports betting, the casino may have detected certain activity that led to decision to close your account. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

On the other hand, I am glad you have received your deposits.

Best regards,

Katarina