Betista Casino - El retiro del jugador se retrasa debido a continuas solicitudes de documentos.

I've been trying to withdraw for a week now, and they won't let me. They're asking for a lot of documents, which I've provided, and I've explained the ones I couldn't, all because of an address I ended up writing wrong. But every time I do what they ask, they then come up with more excuses and more things I have to do. It's endless.

Tengo ya una semana tratando de retirar, y no me dejan. Me piden muchos documentos, los cuales eh facilitados y los que no eh podido se lo eh explicado, y todo por una dirección que acabe poniendo mal, pero cada ves que hago lo que me piden, luego buscan más pretextos y más cosas que tengo quw hacer, es interminable

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betista Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you provided an address you resided in in the past?
• Could you please explain what your relation was to the address you indicated in your player's profile? When did you move?
• Could you please indicate which documents you submitted were accepted and which were not accepted?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Jaiken,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already provided the necessary documents that they have requested from me, now I can request the withdrawal, but I have been waiting for 3 days for them to deposit the withdrawal, and they have not done so.

Ya eh proporcionado, los documentos necesarios y que me han exijido, ahora ya pude solicitar el retiro, pero tengo 3 días esperando que me depositen el retiro, y no lo hacen.

Thanks for your reply.

Have you kept any contract related to the property or a lease related to the address? Is there any loan you took against the property at your old address, or similar documents proving you lived there in the past?

Please let me know.

Dear Jaiken,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jaiken,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas