BetItAll Casino - La cuenta del jugador ha sido reabierta sin consentimiento.

I sent them email before 8 days saying CLOSE MY ACCOUNT GAMBLING PROBLEMS. Today they reopen it again and lost money they can’t just do that THEY MUST GIVE BACK THE 2 deposits I made !

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BetItAll Casino. I have checked the responsible gambling policy of the casino and have found the following information:

If you believe that playing games might affect your life in a negative way, we at Bet it All are able to help you. We provide you with the ability to exclude yourself from playing on our site for various periods of time. We offer 24-hour stand-by periods as well as 7 day, 30 day, 2 month restrictions and longer timeouts (only with email confirmation on security@betitall.com. When sending an request to security@betitall.com, please make sure that this message is directly addressed and not a forward or carbon copy (cc). There is a high possibility that these types of emails will go into Spam and therefore won't be viewed by the relevant department). You will not be able to access the games and/or services of Bet it All. Once you ask for a self-exclusion period, you have to close all tables at which you are playing and log out from your account. Once you have done that, the time out or self-exclusion period will begin. You will not be able to deposit or withdrawal and make inter-account transfers with your Bet it All account. Furthermore, you will not receive any marketing emails or newsletters from Bet it All after your cool off period has been initiated. It is important for Bet it All to receive information about your reasons as to why limit your account. The staff members of Bet it All have been trained in social responsibility and are trained to deal with compulsive gambling behaviour. They are always there to assist you with personal aid or guidance as to where you should go to find further help. If Bet it All recognises that gambling can cause serious financial harm to the Customer it reserves the right to close the players account in order to help overcome any addiction thereof.

Please allow me to ask you a few questions, so I can understand the whole situation completely:   

• Please specify the first time you contacted the casino support to request self-exclusion.  
• Did you send your request via email or live chat? Have you mentioned that you've been struggling with gambling problems?
• Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is natalia.b@casino.guru.
• Is your account currently open?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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i said them multiply times to close my account but they open it again and again last time I send them email 3/9/2025 to close it for gambling problems. But they reopen it again 10/9/2025 and deposited again

Dear player, thank you for the email. Would it be possible to forward all your requests starting from the earliest one? I'd appreciate it if you could forward them as emails (not as screenshots) to natalia.b@casino.guru. Thank you in advance for your cooperation.

Dear Kras1997,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru