Betlive Casino - Los depósitos de los jugadores se están retrasando.

Hello, a week ago I made two deposits at this casino, totaling 600 euros, using USDT ERC20. However, I never received them. I contacted the casino, but they've been investigating for a week and seem to be ignoring me. I sent them screenshots of the transaction from my exchange, as well as the TXID of the deposit.

Hola, hace una semana hice dos depósitos en este casino, total 600 euros, por usdt erc20. Sin embargo, nunca los her recibido, me puse en contacto con el casino pero llevan una semana revisándolo, y parece quie están pasando de mi. Les envié capturas de la transacci`´on desde mi exchange, así como el txid del ingreso

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlive Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account?
• Are the transactions recorded in your deposit history under any status? Would you be able to share a screenshot with me?
• Would you be able to share a screenshot of the payment instruction in the casino's cashier for the deposit method you opted for?
• Have you made any previous successful deposits using the same payment method?
• Could you please share with me your communication with the casino regarding the issue when trying to resolve it? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear pedri2352,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru