Betlive Casino - Los retiros de los jugadores se retrasan.

Hello, I've been trying to withdraw money from this casino for a month and a half now. I have four pending withdrawals of €125 each, and they keep saying they'll be paid soon, but I've been waiting all this time, and it seems unreasonable.

Hola, llevo ya mes y medio intentando retirar el dinero de este casino. Tengo 4 retiros pendientes de 125 euros cada uno, y siguen diciendo que se pagarán pronto, pero llevo ya todo este tiempo esperando, y me parece desproporcionado

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Dear alfinomi923,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino and screenshots of your pending payouts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas