BetOnRed Casino - La cuenta del jugador ha sido cerrada.

A week ago, BetonRed blocked my account, saying I had breached the Terms and Conditions. All I had done was deposit 75 euros and earn 600 euros. When I tried to withdraw, it was under review for a week, and last Monday, they blocked my account.

Hace una semana BetonRed me bloqueó la cuenta diciendo que había incumplido los Términos y condiciones, con lo único que había hecho era ingreso 75 euros y ganar 600 euros, cuando quise hacer el retiro estuvo una semana en revisión y el lunes pasado me bloquearon la cuenta.

Dear polperezzf07,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you completed account verification recently or in the past?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino relevant to the case, informing you about the account closure or block? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I was playing at the casino for about a week, my account was blocked on April 7th.

I think I did all the verification, because otherwise they wouldn't let you withdraw, and I started the withdrawal.

Sports betting.

Part of the balance was thanks to a bonus, which was unlocked.

The casino didn't inform me of anything, I tried to log in and it said the account was disabled.

Estuve jugando al casino durante aproximadamente 1 semana, se me bloqueó la cuenta el dia 7 de abril.

Creo que si que hice toda la verificación, porque sino no te dejaban retirar, y yo empecé el retiro.

Apuestas deportivas.

Parte del saldo fue gracias a un bono, el cual fue desbloqueado.

El casino no me informó de nada, yo intente entrar y me saltaba que la cuenta estaba deshabilitada

I'm sending you the email with the emails they sent me after being behind on them for 2 weeks.

Te enviado el correo con los correos que me han enviado luego de estar 2 semanas detrás de ellos.

Thanks for the provided information.

Please understand that if you have only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.